Thin Zar Thein Hlaing
Summary
- Results-driven professional focused on delivering exceptional support for guests needs. Successfully manages concerns and resolves conflicts to maximize guests satisfaction. Offers strong background in guest relations and communication.
- Highly communicative professional with more than 6 years of expertise as Senior Experience Concierge and Team player to provide exceptional guest service.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Jewel Senior Experience Ranger
Certis Cisco Pte Ltd
05.2019 - Current
- Enhanced visitor experience by providing informative and engaging guided tours of the park and attraction.
- Promoted environmental awareness through educational programs for diverse audiences, including school groups and families.
- Provide safety information and knowledge of the park and play attractions.
- Collaborated with other rangers to develop effective patrol strategies, ensuring overall park safety and security.
- Responded to emergency situations with swift action, applying first aid and coordinating rescue efforts when necessary.
- Ensure the daily inventory list and safety of the attractions before and after of opening and closing of the park and attractions.
- Enforced park rules and regulations fairly and consistently, educating visitors about responsible recreation practices when necessary.
- Supported special events coordination such as festivals, and interpretive activities to enhance visitor experiences.
- Conducted daily patrols of park boundaries and remote areas to monitor resource conditions, report violations, and maintain a visible presence for visitor safety.
- Attended meetings and training sessions and reviewed publications to become and remain current on principles, practices and new developments.
- Trained for fire emergency and performed fire suppression duties using specialized firefighting equipment and tools.
- Investigated, documented and submitted incident reports for violations and code of conduct infringements.
- Developed, implemented and enforced fire prevention and environmental protection regulations.
Jewel Senior Experience Concierge
Certis Cisco Pte Ltd
03.2019 - Current
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful and memorable occasions such as wedding solemnization , brand Launching and promotion events.
- Developed strong relationships and , facilitating exclusive service for Jewel VIP guest at the Jewel Suite.
- Lead the Jewel tour for VIP guests and other partners from different departments .
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Attended medical cases and provide necessary minor medical treatment and perform CPR if necessary .
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maintained detailed knowledge of Jewel attractions, events, promotions and services to better assist guests in making informed decisions.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Trained staff in delivering top-quality extra mile services and monthly audited for the best practice and positive feedback.
- Handled customer complaints to satisfy, provide service recovery and retain guests.
Changi Experience Agent
P-Serv Pte Ltd
03.2017 - 03.2019
- Responsible for information counter at all terminals to provide a warmth and friendly welcome to the passengers.
- Handle enquiries about airport, airlines and flights information both in person and on calls in a professional manner.
- Responsibility on lost and found at the airport and generate the report.
- Knowledge on all the events and activities at the airport.
- Cooperate with other organizations and departments accordingly to solve the issues of passenger.
- Managed complex cases involving high-risk unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Assist the passengers with online reservation for flights itineraries and online visa applications.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and service for positive feedback.
- Handled and promptly resolved passengers' complaints to maintain professional relationships.
- Attend the cases and provide translations for other organizations such as Immigration department , Airport Police Division , Changi Airport Management and Airlines Organization.
Senior Customer Service Representative
Zizawa Pte Ltd, Healthcare
09.2016 - 02.2017
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts - Arts, Specialize in English
Dagon University
Myanmar02.2017
English Language And Literature
Nelson English Language Center
Myanmar09.2016
Computer Knowledge, Microsoft Excel
KMD Computer Training Center
Myanmar05.2016
Skills
- Crew Leadership
- Emergency Response
- First Aid and CPR Knowledge
- Self-Management
- Problem Solving
- Teamwork
- Time Management
- Adaptable for last minute changes
- Able to work shifts
- Interpersonal communication skill
- Patience
- Multitasking
Timeline
Jewel Senior Experience Ranger
Certis Cisco Pte Ltd
05.2019 - Current
Jewel Senior Experience Concierge
Certis Cisco Pte Ltd
03.2019 - Current
Changi Experience Agent
P-Serv Pte Ltd
03.2017 - 03.2019
Senior Customer Service Representative
Zizawa Pte Ltd, Healthcare
09.2016 - 02.2017
Bachelor of Arts - Arts, Specialize in English
Dagon University
English Language And Literature
Nelson English Language Center
Computer Knowledge, Microsoft Excel
KMD Computer Training Center
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