Thinesh Kumar Govindasamy

NOC Engineer

• Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
• Updated internal customers regarding open tickets and status of resolutions.
• Operating System support and troubleshooting for Linux/Unix/Sendquick and Windows Server 2012/2012R2/2016/2019 and later version.
• Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
• Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
• Exceeded SLA standards for response times and problem resolution.
• Ensured smooth data migrations by coordinating with relevant stakeholders and developing comprehensive project plans.
• Contributed to the continuous improvement of team processes, identifying areas for optimization and recommending innovative solutions.
• Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
• Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
• Created graphical reports to visualize network performance and uptime to management members.

DCFM Engineer

Responsible for the shift in the day-to-day smooth execution and continuous operations and ensure that standards and procedures are strictly adhered to such as:

• Rotational Shift Duty
• Facility rack power monitoring and recording.
• Ensure tasks in Ops daily checklist are being carried out in a timely manner.
• Coordinate Data Centre incidents, maintenance and shutdowns.
• Coordinate incident management.
• Control of keys kept with operations and record its usage using the PKMS.(TRAKA & TRAKA Touch)
• Accountable for all physical security access cards available in the Data Centre.
• Responsible for equipment movement in Data Centre.
• Coordinate preventive maintenance for hardware equipment with vendors, where applicable.
• Ensure physical environment in the Data Centre is in normal function (e.g. UPS, temperature control, humidity, etc.)
• Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
• Monitor the temperature & humidity parameter using the SYNAPSENSE.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Oversee a team, maintain discipline and is responsible for team members & newly hired colleague within the shift.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Do daily, weekly and monthly tape backups and storage.
• Entered device locations and cable connections into database.
• Providing DC operations support at a client's location.
• Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
• Patching and labeling of UTP Cables and liaise with external vendors for cabling works and break fix vendors for them.
• Recorded received products into database using asset tags information, product manufacturer, model and serial number.
• Monitoring of Data Center facilities like temperature and electricity and security access of Data Centre.
• Assisted with performing infrastructure readiness tests.
• Generate daily or weekly or monthly reports and tapes inventory for audits.
• Identified and reported problem devices and replaced defective parts.
• Accepted tasks and documented status using ticketing system, time reports and email.
• Installed and managed structured cabling infrastructure.
• Dressed and labeled cables for easy identification and traceability.
• Moved and installed shelves, power strips, rails, servers, switches and other equipment.
• Responded promptly to emergency situations, minimizing potential impacts on business continuity and customer satisfaction.
• Maintained a high level of availability for all systems by addressing incidents quickly through effective root cause analysis and incident management processes.
• Oversaw inventory management for essential data center components, avoiding shortages that could compromise operational efficiency.
• Conducted routine audits of physical security measures, maintaining a secure environment for sensitive information.
• Contributed to disaster recovery efforts by executing established plans and procedures during critical events.
• Manage Data Centre Security and Asset Movement inventory according to DC policies and procedure.
• Perform Patch update for DCFM Windows Microsoft Server.

• Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
• Streamlined data center operations by implementing efficient monitoring protocols and procedures.
• Developed comprehensive documentation for data center processes, empowering team members to work more efficiently.
• Delivered continuous improvement through rigorous implementation of change management processes and procedures.
• Conducted training sessions for new team members, fostering a culture of continuous learning and professional growth within the data center operations group.
• Ensured strict adherence to industry best practices for cable management, resulting in an organized and efficient workspace.
• Collaborated closely with cross-functional teams to support critical infrastructure projects within the data center environment.
• Managed several successful hardware installations and decommissions, ensuring that projects were completed on time and within budgetary constraints.
• Assisted in the planning and execution of data center migrations, ensuring minimal disruption to end users.
• Moved and installed shelves, power strips, rails, servers, switches and other equipment.
• Installed and managed structured cabling infrastructure.
• Accepted tasks and documented status using ticketing system, time reports and email.
• Dressed and labeled cables for easy identification and traceability.
• Entered device locations and cable connections into database.
• Reviewed network design and set up copper and fiber-optic cabling infrastructures.

• Provide PC, server and LAN operational support for our data centres (First Level)
• Perform liaison duties, HP Managed Services Design and Delivery (MSDD) teams and offsite vendor (CISCO Recall Total Information Management)
• Perform pro-active monitoring of server activities in data centres.
• Perform tape backups and troubleshooting for tape backups related problems.
• Perform regular hardware maintenance (Printers, tape drivers, servers etc.)
• Monitoring the backup
• Monitoring UPS and DC Temperature
• Monitoring the call ticket & Open View Desk System (OVSD) from customer to customer.
• Sorting of User Report daily and dispatch the reports to the respective users on time.
• Rebooting/shutdown servers.
• Perform transactions on Media Vault/VTMS/Media Operation System for the movement of the media (Off siting, Vaulting, Scratching, and Ad-hoc/loan).
• Escorting VVIP visitor onsite.
• Monthly Report Aging
• Escalate if any Server/Library in Data Centre is down or Hardware problem to the Higher Level via OVSD system.
• Supervise team role and report for any discrepancies.
• System and server administrator duties for Windows NT, Windows 2000, Windows 2003.
• Elevate problem to RC (Response Centre) or 3rd level support engineer if necessary or whenever problem cannot be resolved by 2nd level support engineer.
• Provide regular library or server status updates to 3rd level support engineer.
• Schedule and coordinate with customer and CE for hardware/firmware upgrades and repairs or any related downtime activities.
• Coordinate with customers/application support team for quarterly patch installation in Windows system.
• Attend to user request like additional Ad-hoc full backup, restoration, changes of backup schedule and others.
• Coordinate with country site-IT to perform system recovery especially in the cases when a system crashed, or application needs to recover from many cycles of the backup media.
• Work with Response Centre (RC) in the cases where repairs needed for tape backup device and library.
• Shipment the following Medias to the required countries which the information will be provided by the customer by the date requested.
• Hands and Eye Support for rebooting / restart / power-on, power off / Ethernet & Fibre cable connection status / power status and physical condition of devices.
• Replacement of cables / installation and removal of equipment / ensure all cabling works are neat after every task / conduct power test on equipment whenever there is an equipment installation.
• Process clearance for those visiting the data centre and submit to the landlord.
• · Travelling from various data centre such as (The Fort) Changi South, (Keppel Digihub) Serangoon North Ave 5.