THI DIEM MY HUYNH
Summary
Experienced housekeeping and public area attendant with a strong focus on guest readiness, cleanliness, and teamwork. Skilled in maintaining hotel standards, training new staff, and using Microsoft Office and SOP to stay organized and efficient.
Overview
11
11
years of professional experience
Work History
Sales
KWONG LUNG – MEKO CO., LTD
VIETNAM
03.2016 - 03.2022
- Market researching, quoting the price, negotiating with customers.
- Tracking the progress of delivery and payment.
- Contacting and working with oversea manager and customers, resolving customer’s claims, reviewing, reporting the results of work daily and monthly.
Housekeeping
ANH DAO - MEKONG HOTEL
VIETNAM
03.2022 - 12.2022
- Cleaned guest rooms, bathrooms, and public areas to maintain hotel cleanliness standards.
- Replenished towels, toiletries, and supplies to support daily housekeeping operations.
- Reported damaged items and repair needs to preserve room readiness and safety.
- Trained new housekeeping staff on cleaning procedures and quality expectations.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Responding to guest requests for additional supplies or cleaning needs
Housekeeping/ Public Area Attandant
MOMENTUS ALEXANDRA HOTEL
SINGAPORE
04.2023 - Current
- Cleaned and maintained lobbies, corridors, elevators, and guest restrooms to uphold hotel presentation standards.
- Cleaned guest rooms, bathrooms, and common areas to maintain hotel cleanliness standards.
- Replenished linens, toiletries, and amenities for consistent guest readiness.
- Inspected rooms for maintenance issues and reported concerns promptly.
- Trained new housekeeping staff on room setup, cleaning routines, and quality expectations.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Replenished amenities, toiletries, and supplies in public areas to support guest comfort and readiness.
- Monitored public spaces for spills, hazards, and maintenance issues, reporting concerns promptly to supervisors.
- Coordinated with housekeeping and engineering teams to resolve guest-area service needs efficiently.
- Operated cleaning equipment and chemicals safely while following hotel sanitation and safety procedures.
- Restocked housekeeping carts and storage rooms to ensure consistent availability of daily supplies.
Education
MBA - BUSINESS
CAN THO UNIVERSITY
VIETNAM12-2015
Skills
- Microsoft (Word, Excel, Outlook, Power Point)
- SAP
- Organize work effectively
- English communication
- Communicate Chinese
Timeline
Housekeeping/ Public Area Attandant
MOMENTUS ALEXANDRA HOTEL
04.2023 - Current
Housekeeping
ANH DAO - MEKONG HOTEL
03.2022 - 12.2022
Sales
KWONG LUNG – MEKO CO., LTD
03.2016 - 03.2022
MBA - BUSINESS
CAN THO UNIVERSITY