Thida San
Summary
Dynamic professional with a proven track record at Nippon Express (Myanmar) Co.,Ltd., excelling in customer relationship management and logistics coordination. Demonstrated ability to enhance customer satisfaction and streamline documentation processes. Recognized for outstanding problem resolution skills and proficiency in Microsoft Office Suite, contributing to significant operational improvements.
Overview
11
11
years of professional experience
Work History
Customer Service Officer
Gandamar Shwe Pyi Co.,Ltd
01.2023 - 02.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Check costing of logistic expenses from operation and approve
- Follow up operation status and inform to customer timely
- Issue final debit note to customer and follow up cash flow if needed
Customer Service
Nippon Express (Myanmar) Co.,Ltd.
02.2018 - 01.2023
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Checking documents for customs clearance requirements
- Prepare and check House AWB and House B/L if needed
- Follow up arrival and arrange to do clearance process
- Issue final debit note to customers and follow up for payment if needed
Documentation Staff
Nippon Express (Myanmar) Co.,Ltd
09.2017 - 02.2018
- Checking documents (invoice/packing list/Form A/Sale Contract and etc.) details
- Inform to shipper if documents are wrong
- Arrange to send original documents to destination country via courier
Senior Cashier
City Mart Holding Co.,Ltd
08.2013 - 08.2017
- Collaborated with team members to achieve store targets and improve overall performance.
- Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
- Supported store promotions by accurately applying discounts and informing customers of special offers during checkout process.
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Input daily sale report
- Got Employee of the Month
Education
Bachelor of Arts - Economics
Western University of Yangon
Yangon, Myanmar12-2017
Skills
- Office equipment proficiency
- Data entry
- Customer focus
- Documentation and reporting
- Logistics coordination
- Delivery tracking
- Complaint resolution
- Computer proficiency
- Customer relationship management (CRM)
- Microsoft Office Suite
- Active listening
- Problem resolution
Languages
English
Upper intermediate (B2)
Korean
Upper intermediate (B2)
Chinese (Mandarin)
Elementary (A2)
Japanese
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Software
Adobe Photoshop
Timeline
Customer Service Officer
Gandamar Shwe Pyi Co.,Ltd
01.2023 - 02.2024
Customer Service
Nippon Express (Myanmar) Co.,Ltd.
02.2018 - 01.2023
Documentation Staff
Nippon Express (Myanmar) Co.,Ltd
09.2017 - 02.2018
Senior Cashier
City Mart Holding Co.,Ltd
08.2013 - 08.2017
Bachelor of Arts - Economics
Western University of Yangon
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