Thidarat Ruangwiset
Subject Matter Expert In Social Media Advertising
Singapore
Summary
Subject Matter Expert in social media advertising and trusted advisor in customer service. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations and solutions based on product features and client's policies. Improve existing processes, and customer engagement procedures to align with team's strategic goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Subject Matter Expert
TDCX (SG) PTE. LTD
Singapore
11.2021 - Current
- Assist employees on the operation floor with product knowledge regarding social media advertising
- Guide employees and newbies to handle customers with difficult problems
- Train and update employees and newbies about product knowledge, trends and changes
Client Service Associate
TDCX (SG) PTE. LTD
10.2018 - 10.2021
- Handled customer service through live chats and emails
- Investigated the causes of particular reported issues
- Analyzed, explained online ad performance with key result metrics
- Cooperated with internal team to provide clients the best solutions
- Followed Client’s KPIs , and enthused over new product updates
Student Trainee
Royal Thai Embassy
Kuala Lumpur, Malaysia
01.2018 - 05.2018
- Associated, socialized, cooperated with local and international organizations that had positive impacts on Thailand
- Joined important conferences concerning to national policies and drafted formal and informal letters to Ministry of Foreign Affairs
- Helped Thai citizens to conduct new passports and ID card
- Advised foreigners to apply visa to Thailand and dealt with Thai citizen problem
Guest Service Agent Trainee
Six Senses Yao Noi Hotel, Resort
Thailand
06.2017 - 07.2017
- Welcomed and assisted guests, cooperated with other departments, entered hotel training program and activities, called and answered telephone.
Peer Tutor
Council, CIEE
Thailand
01.2016 - 05.2016
- Assisted American exchange student, took care of and exchanged cultures; taught Thai Language.
Education
Post Graduate Certificate - Management
Institute of Management Technology, Ghaziabad
India 10.2020 - 08.2021
Executive Education Certificate in Digital Marketing And Analytics - Digital Marketing And Analytics
NUS Business School, National University of Singapore
Singapore 03.2020 - 05.2020
Bachelor of Arts - Business English
Khon Kaen University
Thailand 07.2014 - 08.2018
Skills
Decision Making
Written Communication
Teamwork and Collaboration
Customer Service
Teambuilding
Timeline
Subject Matter Expert
TDCX (SG) PTE. LTD
11.2021 - Current
Post Graduate Certificate - Management
Institute of Management Technology, Ghaziabad
10.2020 - 08.2021
Executive Education Certificate in Digital Marketing And Analytics - Digital Marketing And Analytics
NUS Business School, National University of Singapore
03.2020 - 05.2020
Client Service Associate
TDCX (SG) PTE. LTD
10.2018 - 10.2021
Student Trainee
Royal Thai Embassy
01.2018 - 05.2018
Guest Service Agent Trainee
Six Senses Yao Noi Hotel, Resort
06.2017 - 07.2017
Peer Tutor
Council, CIEE
01.2016 - 05.2016
Bachelor of Arts - Business English
Khon Kaen University
07.2014 - 08.2018