Hardworking employee enthusiastic about learning guest satisfaction and to improve the hotel's standard of staff services. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Always willing to take on any tasks. Adapts quickly to new needs and policies. Will be a dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Maintains organized clean, and safe work areas with diligent attention always.
On September 2023, I was promoted to Trapizza Restaurant at Shangri-La Rasa Sentosa and started to develop my career as Senior Service Associate. I also learnt to;
-Implemented innovative strategies to upsell products and services, contributing to significant revenue growth.
-Devised targeted sales campaigns that effectively promoted additional services or product offerings to existing clients.
-Monitored industry trends to stay abreast of best practices and maintain competitive advantage within the market space.
-Served as a key point of contact for high-value clients, ensuring their needs were met and fostering long-term relationships.
-Provide excellent service at all times to guests based on established hotel standard operating procedures.
-Greets and farewells guests and colleagues in a friendly and courteous manner.
-Assist colleagues and guests efficiently and in a professional manner.
-Take responsibility for residents’ and guest belongings in the restaurant or bars.
-expand my knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
-Remembers guest’s preferences to extends personalized service.
-Take guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
-Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
-Serves food in a timely and efficient manner.
-Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
As a F&B service associate for in room dining I was responsible for delivering exceptional service and ensuring a seamless fine dining experience for our guests. Possess excellent interaction and communication skills, a strong attention to detail, and a passion for providing outstanding service and go beyond and above by driving guest experience. I also learnt;
-Ensure prompt and accurate delivery of orders to guests' rooms, ensuring that all items are presented in an appealing and organized manner by standard.
-Set up and maintain in-room dining stations, ensuring that they are clean, well-stocked, and properly organized.
-Handled guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.
-Ensure accurate and timely preparation of orders, adhering to quality standards.
-Maintained a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests if needed.
-Upsell and promote additional food and beverage offerings to enhance the guest experience and increase revenue.
-Handled cash and credit card transactions accurately and efficiently, following established procedures.
-Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.
-Handled high-volume calls from the hotel for in room dining orders, effectively addressing customer needs while maintaining professionalism.
-Responded to customer calls and emails to answer questions about products and services.
As a Fish Monger during covid, i learnt to;
-Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
-Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
-Washed floors, walls, coolers and storage shelves.
-Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
-Cleaned and sanitized seafood area to preserve products and protect safety of guests.
-Developed strong relationships with vendors, ensuring timely deliveries and access to high-quality products at competitive prices.
-Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
-Assisted customers with product selection by making recommendations and suggestions based on customer needs.
-Checked quality of products and removed expired seafood.
-Interacted with customers to foster loyalty and satisfaction.
-Improved customer satisfaction by providing exceptional service and product knowledge in the seafood department.
-Reduced waste by closely monitoring product expiration dates and implementing effective rotation practices for perishable items.
-Maintained accurate records of seafood weights, prices, and inventory levels for streamlined department operations.
As a Concierge Assistant i learnt to;
-Be responsible for ensuring that guests have a pleasant and comfortable stay at the hotel.
-Ensure the main point of contact for guests, providing them with information and assistance.
-Ensure be responsible for providing a high level of customer service while managing all requests in a timely and efficient manner.
-Manage day to day operations at the concierge counters.
-Handle all customer service and requests effectively and efficiently
-Perform hotel, tourist spot promotions related activities, including but not limited to gift redemptions, sale of interesting promotions, activities, recommendations of few places at the counter
-Support with rostered checks and walks within the hotel.
-Assist guest with restaurant, mall, tourist attractions,etc recommendations.
-Assist with luggage handling
-Maintain a detailed knowledge of the hotel and local area
-Assist with special requests, such as flower orders, car service, and VIP services
-Handle complaints and escalate them to the appropriate personnel
As a F&B Service Associate i learnt to;
- Provides excellent service at all times to guests based on established hotel standard operating procedures.
- Greets and farewells guests and colleagues in a friendly and courteous manner.
- Assists colleagues and guests efficiently and in a professional manner.
- Takes responsibility for residents’ and guest belongings in the restaurant or bars.
-Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
- Offers menu options and advice and takes orders.
- Offers drinks, pre, during and after meal service.
- Remembers guest’s preferences to extends personalised service.
-Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
- Double checks order list before "sending" ticket to the kitchen.
-Assist guests with special needs or requests, demonstrating empathy and understanding in every interaction.
-Provide exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Good communication skills
• Capable for problem solving
• Energetic and attractive performance
• Able to work overtime
• Probably interest in great sales and customer services
• Proficient with Microsoft Word, Excel, PowerPoint
• Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro
Contact
Address: NO 4, JALAN TERATAI 1, BANDAR BUKIT BERUNTUNG, 48300 RAWANG, SELANGOR
No: +60189892443
Email: thibankumar15@gmail.com