THIBAN KUMAR VISWANATHAN

On September 2023, I was promoted to Trapizza Restaurant at Shangri-La Rasa Sentosa and started to develop my career as Senior Service Associate. I also learnt to;

-Implemented innovative strategies to upsell products and services, contributing to significant revenue growth.

-Devised targeted sales campaigns that effectively promoted additional services or product offerings to existing clients.

-Monitored industry trends to stay abreast of best practices and maintain competitive advantage within the market space.

-Served as a key point of contact for high-value clients, ensuring their needs were met and fostering long-term relationships.

-Provide excellent service at all times to guests based on established hotel standard operating procedures.
-Greets and farewells guests and colleagues in a friendly and courteous manner.
-Assist colleagues and guests efficiently and in a professional manner.
-Take responsibility for residents’ and guest belongings in the restaurant or bars.
-expand my knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
-Remembers guest’s preferences to extends personalized service.
-Take guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
-Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
-Serves food in a timely and efficient manner.
-Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.

As a F&B service associate for in room dining I was responsible for delivering exceptional service and ensuring a seamless fine dining experience for our guests. Possess excellent interaction and communication skills, a strong attention to detail, and a passion for providing outstanding service and go beyond and above by driving guest experience. I also learnt;

-Ensure prompt and accurate delivery of orders to guests' rooms, ensuring that all items are presented in an appealing and organized manner by standard.

-Set up and maintain in-room dining stations, ensuring that they are clean, well-stocked, and properly organized.

-Handled guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.

-Ensure accurate and timely preparation of orders, adhering to quality standards.

-Maintained a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests if needed.

-Upsell and promote additional food and beverage offerings to enhance the guest experience and increase revenue.

-Handled cash and credit card transactions accurately and efficiently, following established procedures.

-Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.

-Handled high-volume calls from the hotel for in room dining orders, effectively addressing customer needs while maintaining professionalism.

-Responded to customer calls and emails to answer questions about products and services.

As a Fish Monger during covid, i learnt to;

-Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.

-Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.

-Washed floors, walls, coolers and storage shelves.

-Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.

-Cleaned and sanitized seafood area to preserve products and protect safety of guests.

-Developed strong relationships with vendors, ensuring timely deliveries and access to high-quality products at competitive prices.

-Increased sales by explaining characteristics and providing serving suggestions for various seafood items.

-Assisted customers with product selection by making recommendations and suggestions based on customer needs.

-Checked quality of products and removed expired seafood.

-Interacted with customers to foster loyalty and satisfaction.

-Improved customer satisfaction by providing exceptional service and product knowledge in the seafood department.

-Reduced waste by closely monitoring product expiration dates and implementing effective rotation practices for perishable items.

-Maintained accurate records of seafood weights, prices, and inventory levels for streamlined department operations.

As a Concierge Assistant i learnt to;

-Be responsible for ensuring that guests have a pleasant and comfortable stay at the hotel.
-Ensure the main point of contact for guests, providing them with information and assistance.
-Ensure be responsible for providing a high level of customer service while managing all requests in a timely and efficient manner.

-Manage day to day operations at the concierge counters.
-Handle all customer service and requests effectively and efficiently
-Perform hotel, tourist spot promotions related activities, including but not limited to gift redemptions, sale of interesting promotions, activities, recommendations of few places at the counter
-Support with rostered checks and walks within the hotel.
-Assist guest with restaurant, mall, tourist attractions,etc recommendations.

-Assist with luggage handling
-Maintain a detailed knowledge of the hotel and local area

-Assist with special requests, such as flower orders, car service, and VIP services
-Handle complaints and escalate them to the appropriate personnel

As a F&B Service Associate i learnt to;

- Provides excellent service at all times to guests based on established hotel standard operating procedures.
- Greets and farewells guests and colleagues in a friendly and courteous manner.
- Assists colleagues and guests efficiently and in a professional manner.
- Takes responsibility for residents’ and guest belongings in the restaurant or bars.
-Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
- Offers menu options and advice and takes orders.
- Offers drinks, pre, during and after meal service.
- Remembers guest’s preferences to extends personalised service.
-Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
- Double checks order list before "sending" ticket to the kitchen.

-Assist guests with special needs or requests, demonstrating empathy and understanding in every interaction.

-Provide exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.