Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thiagarajan Manimaran

Singapore

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

21
21
years of professional experience

Work History

F&B Executive

Ajumma's PLQ Outlet
07.2024 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Guest Service Agent

Hotel Miramar (S) Ltd
1 2021 - 1 2023
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.

SSM (Safety Security Manager)

Petrol Security Pte Ltd
01.2020 - 01.2021
  • Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.

Manager

Rumours Club/ Bounce Club/ Platinum Club
01.2013 - 01.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.

Telemarketing

HSBC Banking
01.2010 - 01.2012
  • Handled inbound sales inquiries and outbound telemarketing calls.
  • Fostered a positive work environment that inspired teamwork and collaboration among telemarketing staff members.

Cashier

Komala's Restaurant
01.2004 - 01.2008
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

PSLE -

'N' Level - undefined

SB 30103C-0WSQ PROVIDE GUARD PATROL SERVICES - undefined

SE-SO-102C-1 WSQ HANDLING SECURITY INCIDENTS AND SERVICES - undefined

SE-SO-104C-1 RECOGNISE TERRORIST THREATS - undefined

Skills

    Willingness to Learn

    Team Player

    Strong Sense of Humor

    Good Listener

    Self-motivated

    Practical

    Patience

Languages

English
Intermediate (B1)
Tamil
Intermediate (B1)

Timeline

F&B Executive

Ajumma's PLQ Outlet
07.2024 - Current

SSM (Safety Security Manager)

Petrol Security Pte Ltd
01.2020 - 01.2021

Manager

Rumours Club/ Bounce Club/ Platinum Club
01.2013 - 01.2020

Telemarketing

HSBC Banking
01.2010 - 01.2012

Cashier

Komala's Restaurant
01.2004 - 01.2008

Guest Service Agent

Hotel Miramar (S) Ltd
1 2021 - 1 2023

PSLE -

'N' Level - undefined

SB 30103C-0WSQ PROVIDE GUARD PATROL SERVICES - undefined

SE-SO-102C-1 WSQ HANDLING SECURITY INCIDENTS AND SERVICES - undefined

SE-SO-104C-1 RECOGNISE TERRORIST THREATS - undefined

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Thiagarajan Manimaran