THI TRANG BUI

• Quality audits on internal and external QA specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
• Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
• Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements on Marketing plan.
• Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs.
• Participate in internal quality calibrations led by process owners.
• Participate in the development of quality inspection standards and continuously optimize the process and system platform.

• Perform daily auditing on the internal system on the Label Platform;
• Provide analysis of errors and feedback to the respective team;
• Work with the training team to align policy understanding of QA and labelers on the LLM Project;
• Provide support on Policy/Quality related questions on an ad-hoc basis;
• Responsible for guiding new joiners to achieve ramp-up target;
• Work closely with the Business team, Data team, and Management team to provide feedback on quality;
• Identify potential errors in policy and correct them in time;
• Conduct quality meetings with the team to analyze errors;

• Act as the 1st line quality auditor to check BPO vendor's quality result and ensure overall monetization security;
• Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements;
• Work closely & hand in hand with other departments to respond immediately to relevant quality related needs;
• Participate in quality calibrations with BPO vendor teams to continuously drive their policy understanding and quality result;
• Participate in the development of quality inspection standards and continuously optimize the process and system platform

• Be involved in Analysis and Logic application and investigations;
• Be able to get into the details and facilitate solutions through various collaborations with Teamlead and Quality Lead driving innovation and process improvements within project;
• Incumbent is required work closely together with the client's law enforcement teams to handle compliance workflows;
• Working closely with client-based platforms to communicate with law enforcement agencies on compliance/non-compliance matters;
• From time to time undertake special projects and initiatives to achieve more efficient and compliant operations;
• Accurately review, index, triage and process various types of legal requests from domestic and international law enforcement;
• Address sensitive content, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material;
• Participate in on call rotation for law enforcement emergency requests and internal escalations

• Develop solutions for public figures on social media platform by creating scaled systems to address issues experienced on the platforms
• Protect users and ensure safe connections between users and Media constituents
• Ensuring all the escalations are triaged, investigated, followed up and communicated accurately back to partner during oncall duty
• Partner closely with several cross-functional teams, including product, infrastructure, and data to ensure high quality and safe experiences for both people and Media partners
• Use technical and analytical expertise to proactively drive solutions for change and ensure safe and meaningful interactions across the platforms
• Provide suggestions to improve processes and workflows
• Handle hacks and impersonation, taking down malicious actors at scale
• Assess, quantify and implement workflow improvements to scale out support for media operations
• Assist with on-boarding procedures of new joiners

• Attended to walk-in clients, assisted with their inquiries;
• Performed general administrative duties including but not limited to sales of books/musical instruments and inventory management;
• Was responsible in the daily running of the school, assisted with Payroll, Revenue and kept track of staff attendance;
• Answered phone calls and provided assistance at the front desk