Thewarani A/P Rajendran
Rawang
Summary
Results-driven Sales Professional with expertise in key account management and a proven ability to meet sales targets. Utilises in-depth product knowledge to enhance client satisfaction and retention. Focused on driving business success and fostering organisational growth through strategic achievement of goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Account Executive
Grand Mercure Kuala Lumpur Bukit Bintang
2022.12 - 2026.07
- Managed General Cashier operations and ensured accurate daily cash balancing.
- Handled Accounts Receivable (AR), including billing, collections and customer account reconciliation.
- Processed and reconciled credit card transactions with banks and payment providers.
- Maintained the City Ledger, monitored outstanding balances and followed up on overdue corporate accounts.
- Prepared daily cash and receivable reports for the Finance Department.
- Worked closely with Front Office, Sales and other departments to ensure accurate guest billing.
- Assisted with month-end closing and maintained accurate financial records.
- Ensured compliance with hotel financial policies and internal audit requirements.
Exec Lounge Officer
Lexis Hibiscus Port Dickson
2019.06 - 2022.02
- Answering any questions customers might have about the reservation process.
- Take care of VIP and Suite Room guests via phone calls and emails.
- Upselling, when appropriate, by informing customers of additional services or special packages such as tour tickets or upgraded accommodation.
- Providing support to customers who may need to amend or cancel reservations.
- Handle guest complaints and special requests.
- Inform guests of hotel rates and services provided.
Senior Reservation Officer
Thistle Port Dickson
2018.06 - 2019.06
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements.
- Checking the availability of accommodation on the customer's desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
Senior Guest Relation Officer
Ascott Kuala Lumpur
2017.08 - 2018.05
- Performs check-ins and check-outs.
- Ensure all reservations are entered in a timely and accurate manner.
- Handle guest enquiries and complaints.
- Attend to customers' needs and ensure customer satisfaction.
- Follow up on email enquiries.
- Work closely with the Housekeeping and Maintenance Departments.
- Carry out duties and responsibilities assigned by the Hotel Manager.
Guest Service Assistant
Avillion Port Dickson
2015.12 - 2017.07
- Handling check-in and check-out.
- Provide professional customer service to guests.
- Assign rooms to guests.
- Handle cashier balance checks.
Accounts officer
Rajah Trading (Transportation Company)
2014.06 - 2015.12
- Maintain filing systems, databases and inventories.
- Facilitated smooth payroll processing through diligent record maintenance.
- Managed accounts payable and receivable to maintain steady cash flow.
- Maintained confidentiality of all financial data to uphold ethics standards.
Education
Sekolah Menengah Kebangsaan Tinggi Port Dickson
Port Dickson 2009.01 - 2013.01
Skills
- Meeting sales targets
- Key account handling
- Client relationship management
- Cross-Selling products
- Product expertise
- Intuitive market understanding
- Time-Management capabilities
- Goal orientation
- Leadership proficiency
Timeline
Account Executive
Grand Mercure Kuala Lumpur Bukit Bintang
2022.12 - 2026.07
Exec Lounge Officer
Lexis Hibiscus Port Dickson
2019.06 - 2022.02
Senior Reservation Officer
Thistle Port Dickson
2018.06 - 2019.06
Senior Guest Relation Officer
Ascott Kuala Lumpur
2017.08 - 2018.05
Guest Service Assistant
Avillion Port Dickson
2015.12 - 2017.07
Accounts officer
Rajah Trading (Transportation Company)
2014.06 - 2015.12
Sekolah Menengah Kebangsaan Tinggi Port Dickson
2009.01 - 2013.01