Hi, I’m
Thet Lwin Oo
Senior IT Executive
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
years of professional experience
1
Certification
Work History
ALFA Connections Pte LtdSingapore
Project Engineer
2020.Jun - 2023.Mar (2 years & 9 months)
Job overview
- Planning, design, testing, security and technical documentation, implementation, and support.
- Proficiency in O365/EXO PowerShell, automation, and optimization of manual processes.
- Excellent written and verbal communication skills and ability to work closely with other engineers and administrators.
- Implement/Maintain and document existing and future state architecture with functional requirements and specifications.
- Monitor and analyze unified audit logs, security dashboards, SIEM and managed appliances to ascertain service health, potential vulnerabilities, compromised accounts, or services.
- Troubleshoot and solve advanced and complex problems as arise.
- Work independently on assigned projects. as well as effectively and cooperatively with administrators, staff, users, and vendors.
Archer Marketing & Development (S) Pte Ltd
Operation Manager
06.2018 - 05.2020
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Spearheaded department training for appraisals of new components.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
AFPD Pte Ltd
Site Service Specialist
12.2017 - 05.2018
Job overview
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment
- Frequently inspected production area to verify proper equipment operation.
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered and maintained departmental records in company database.
- Oversaw technical, operational, clerical and customer service support activities.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
Challenger Technologies Limited
Assistant Manager
09.2014 - 11.2017
Job overview
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervised staff of two in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Conducted weekly inspections of facility grounds, external structure, systems, and equipment.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
- Maintained facility grounds, equipment and safety compliance.
- Reviewed and oversaw construction and renovation projects.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Maintained lost and found and unclaimed property, disposing and donating items unclaimed for long periods.
Archer Marketing & Development (S) Pte Ltd
Systems Engineer
06.2013 - 09.2014
Job overview
- Manage and repair equipment on and off site
- Represent Fuji Xerox in customer interactions professionally
- Extend outstanding support by meeting customers’ needs on time
- Investigate and resolve maintenance and repair issues
- Manage accurate inventory of tools, parts and supplies
- Advice customers on equipment operation and maintenance
- Check new system for seeing if they are in functional order
- Assemble machines as per specifications with hand and power tools and measuring devices
- Run machines to test parts functioning
- Manage tool kit, supplies and accurate inventory
- Conduct preventive maintenance and photocopiers adjustment
- Troubleshoot equipment for identifying malfunctions cause
- Complete invoices and expense reports on time
- Troubleshoot clients’ problems with high quality solutions
- Provide customer support for Window based system functional, operational and technical issues
- Coordinate with cross-functional teams to resolve complex problems/issues
- Provide IT technical support to ensure that PC / Server hardware and software systems are fully functional
- Manage security administration activities for systems
- Create and generate reports in timely and accurate manner
- Conduct system training to appropriate staff on regular basis
- Manage system maintenance and security activities
- Train users on new applications and upgrades
- Establish relationships with clients and fellow employees.
Pioneer
DOT NET Web Developer - on Job Training
08.2011 - 02.2012
Job overview
- Designed, developed and deployed client-facing software.
- Collaborated with team members to complete code projects on-time.
- Wrote clean, clear and well-tested code for various projects.
- Collaborated with other developers to identify and alleviate number of bugs and errors in software.
- Wrote technical documentation for new software in development.
Cashtronic Computer Technology
Technical Support and Sale Assistant
09.2009 - 04.2010
Job overview
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers and followed outlined steps of service.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
World Wide Web
Junior Web Administrator
05.2005 - 07.2007
Job overview
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Completed analysis and design phases of systems development life cycle (SDLC).
- Troubleshot issues with websites and fixed scripting and use issues.
- Designed graphics for website decoration and layout.
- Trained support staff in site implementation, updating and maintenance procedures.
- Backed up or modified applications and related data to provide for disaster recovery.
- Configured and purchased domains for websites.
Education
Institute of System Science - NUSSingapore
Certificate of System Analysis from System Analysis
08.2009
Auston Institute of Management And TechnologySingapore
Advanced Diploma from Electrical and Electronic Engineering
12.2008
University of Computer StudiesMyanmar
Bachelor of Science from Computer Science
09.2007
Skills
Progress Documentation
- Troubleshooting and Testing
- Project Scoping
- Asset Management
- Team Leadership
- Planning and Deployment
- Project Management
- People Management
- Microsoft Office
- Schedule Management
- Field Support
- Systems Engineering
- Infrastructure Improvements
- Database Coordination
- Systems Integration
- Safety-Minded
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-motivated professional
- G-Suite
- Active Listening
- Good listening skills
- Data Entry
- Responsible
- Excellent work ethic
Certification
- Cisco Certified Network Associate (CCNA)
- ITIL Foundation Certificate in IT Management
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Azure Fundamentals
- MCSE: Productivity — Certified 2020
- MCSA: Windows Server 2016 - Certified 2020
- SCRUM Fundamental Certified
- Professional SCRUM Master I
Languages
English
Advanced (C1)
Chinese (Mandarin)
Elementary (A2)
Timeline
Project Engineer
ALFA Connections Pte Ltd
2020.Jun - 2023.Mar (2 years & 9 months)
Operation Manager
Archer Marketing & Development (S) Pte Ltd
06.2018 - 05.2020
Site Service Specialist
AFPD Pte Ltd
12.2017 - 05.2018
Assistant Manager
Challenger Technologies Limited
09.2014 - 11.2017
Systems Engineer
Archer Marketing & Development (S) Pte Ltd
06.2013 - 09.2014
DOT NET Web Developer - on Job Training
Pioneer
08.2011 - 02.2012
Technical Support and Sale Assistant
Cashtronic Computer Technology
09.2009 - 04.2010
Junior Web Administrator
World Wide Web
05.2005 - 07.2007
Institute of System Science - NUS
Certificate of System Analysis from System Analysis
Auston Institute of Management And Technology
Advanced Diploma from Electrical and Electronic Engineering
University of Computer Studies
Bachelor of Science from Computer Science
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