Theresa Ng
Summary
Dynamic leader with a proven track record at PropNex Realty Pte Ltd, excelling in sales strategies and relationship building. Achieved significant sales goals by leveraging expertise in market trend analysis and negotiation. Recognized for outstanding staff management and fostering long-term client relationships, enhancing customer satisfaction and driving performance.
Overview
21
21
years of professional experience
Work History
Sales Director
PropNex Realty Pte Ltd
01.2010 - Current
- Led a high-performing sales team through effective coaching, mentoring, and sales management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with customers, attending conferences and networking events to further establish more sales and consultation.
Stewardess
Japan Airlines
01.2008 - 12.2010
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
Sales Executive
Taiko Electronics
01.2006 - 12.2007
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Customer Service
Honeywell
01.2004 - 12.2005
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
BBA - Business
Curtian University of Technology
Australia01.2006
High School Diploma -
Ngee Ann Poly
Singapore01.2003
Skills
- Sales Strategies
- Networking and relationship building
- Goals and performance
- Presentations and public speaking
- Sales expertise
- Vendor Management
- Sales Presentations
- Sales Pipeline Management
- Negotiation expertise
- Database Management
- Market Trend Analysis
- Sales Planning
- Contract Negotiations
- Staff Management
Florist, fruit hamper designer, mystery shopper, courier and pet boarding
other experiences over the years
Timeline
Sales Director
PropNex Realty Pte Ltd
01.2010 - Current
Stewardess
Japan Airlines
01.2008 - 12.2010
Sales Executive
Taiko Electronics
01.2006 - 12.2007
Customer Service
Honeywell
01.2004 - 12.2005
BBA - Business
Curtian University of Technology
High School Diploma -
Ngee Ann Poly
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