Summary
Overview
Work History
Skills
Languages
Timeline
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THEN WEN YING

THEN WEN YING

Summary

Dynamic manager with a proven track record at AKIRA, enhancing customer satisfaction and driving profitability through effective team motivation and cost control. Skilled in expert soldering and troubleshooting, I streamline processes and resolve issues efficiently, ensuring high-quality service delivery and a safe work environment.

Overview

9
9
years of professional experience

Work History

Manager

AKIRA
09.2016 - 06.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Bread Seller

BAKEINC
06.2022 - 01.2023
  • Maintained a clean and organized workstation, contributing to a safe and efficient work environment.
  • Addressed potential bottlenecks in the packing process, implementing solutions that led to increased efficiency rates.
  • Supported inventory management by tracking stock levels and restocking shelves as needed.

Phone Repair Technician

JS MOBILE STORE
10.2024 - 05.2025
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Maintained high call volume for increased sales opportunities with efficient time management skills.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Streamlined company processes related to order processing or issue resolution through proactive identification of areas for improvement.
  • Answered questions concerning prices and availability of Product or service.

Skills

  • Speaker repair
  • Charging port repair
  • Button repair
  • Expert soldering
  • Transfer data
  • Dealing with cell phone viruses
  • Replacement battery

Languages

Chinese
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
English
Elementary (A2)

Timeline

Phone Repair Technician

JS MOBILE STORE
10.2024 - 05.2025

Bread Seller

BAKEINC
06.2022 - 01.2023

Manager

AKIRA
09.2016 - 06.2022

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THEN WEN YING