Summary
Overview
Work History
Education
Skills
Languages
Timeline
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THEN KRISSANAK

THEN KRISSANAK

Tanah Merah

Summary

Dynamic professional with a proven track record in online sales and culinary excellence at Soi 47 Thai Food. Skilled in stock management and customer engagement, I successfully enhanced customer satisfaction and optimized product offerings. Adept at supplier relations, I consistently negotiated favorable terms, boosting profit margins while maintaining high-quality standards.

Overview

5
5
years of professional experience

Work History

Online Seller

Self-employeed
10.2024 - Current
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
  • Built strong relationships with suppliers, negotiating favorable pricing terms that increased profit margins without sacrificing quality.
  • Managed inventory levels effectively, ensuring products were always available for purchase and minimizing out-of-stock situations.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
  • Reduced shipping costs by optimizing packaging materials and methods while maintaining product protection standards during transit.
  • Monitored competition closely to stay ahead of market trends and develop unique selling propositions that differentiated the online store from others.
  • Analyzed customer trends and provided insights to improve customer experience.
  • Established relationships with suppliers to increase online product offerings.
  • Collaborated with customer service team to achieve seamless customer experience.
  • Implemented various promotional strategies to boost sales during slow periods or holidays, enticing customers with limited-time offers and discounts.
  • Utilized social media platforms for marketing purposes, showcasing new products and engaging with potential customers to drive interest in the online store.

Chef

Soi 47 Thai Food
08.2022 - 02.2025
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.

Mechanic

OKT Auto Parts Sdn. Bhd.
02.2020 - 07.2022
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Contributed to revenue growth by upselling additional services when appropriate.

Education

High School Diploma -

SMK Tunku Mahmood Iskandar
Malaysia
12-2019

Skills

  • Stock management

  • Customer engagement

  • Order fulfillment

  • Product sourcing

  • Supplier relations

  • Hygiene standards enforcement

  • Customer engagement

  • Efficient food preparation skills

  • Cooking methods expertise

  • Kitchen management

  • Food presentation

  • Meal preparation

  • Effective communications

  • Kitchen operations

Languages

English
Elementary (A2)
Malay
Advanced (C1)
Thai
Beginner (A1)

Timeline

Online Seller

Self-employeed
10.2024 - Current

Chef

Soi 47 Thai Food
08.2022 - 02.2025

Mechanic

OKT Auto Parts Sdn. Bhd.
02.2020 - 07.2022

High School Diploma -

SMK Tunku Mahmood Iskandar

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