THEN KRISSANAK
Tanah Merah
Summary
Dynamic professional with a proven track record in online sales and culinary excellence at Soi 47 Thai Food. Skilled in stock management and customer engagement, I successfully enhanced customer satisfaction and optimized product offerings. Adept at supplier relations, I consistently negotiated favorable terms, boosting profit margins while maintaining high-quality standards.
Overview
5
5
years of professional experience
Work History
Online Seller
Self-employeed
Malaysia
10.2024 - Current
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
- Built strong relationships with suppliers, negotiating favorable pricing terms that increased profit margins without sacrificing quality.
- Managed inventory levels effectively, ensuring products were always available for purchase and minimizing out-of-stock situations.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Reduced shipping costs by optimizing packaging materials and methods while maintaining product protection standards during transit.
- Monitored competition closely to stay ahead of market trends and develop unique selling propositions that differentiated the online store from others.
- Analyzed customer trends and provided insights to improve customer experience.
- Established relationships with suppliers to increase online product offerings.
- Collaborated with customer service team to achieve seamless customer experience.
- Implemented various promotional strategies to boost sales during slow periods or holidays, enticing customers with limited-time offers and discounts.
- Utilized social media platforms for marketing purposes, showcasing new products and engaging with potential customers to drive interest in the online store.
Chef
Soi 47 Thai Food
Singapore
08.2022 - 02.2025
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
Mechanic
OKT Auto Parts Sdn. Bhd.
7, Jalan Pokok Sena, Taman Bunga Sena, 06400 Poko
02.2020 - 07.2022
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
- Calculated costs of materials and labor to prepair detailed repair estimates.
- Contributed to revenue growth by upselling additional services when appropriate.
Education
High School Diploma -
SMK Tunku Mahmood Iskandar
Malaysia12-2019
Skills
- Stock management
- Customer engagement
- Order fulfillment
- Product sourcing
- Supplier relations
- Hygiene standards enforcement
- Customer engagement
- Efficient food preparation skills
- Cooking methods expertise
- Kitchen management
- Food presentation
- Meal preparation
- Effective communications
- Kitchen operations
Languages
English
Elementary (A2)
Malay
Advanced (C1)
Thai
Beginner (A1)
Timeline
Online Seller
Self-employeed
10.2024 - Current
Chef
Soi 47 Thai Food
08.2022 - 02.2025
Mechanic
OKT Auto Parts Sdn. Bhd.
02.2020 - 07.2022
High School Diploma -
SMK Tunku Mahmood Iskandar