Theebashiny Barathy
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management.
Overview
12
12
years of professional experience
Work History
Customer Service Acting Officer
SATS LTD
05.2014 - Current
- Perform ground handling services, including check-in, boarding gates, arrivals and lost and found.
- Assists passenger with special needs over the phone and provide customer service in exclusive premier lounges, managed calls, answered travel inquires, tagged and handle baggage, secured flight and monitored cabin availability.
- Check in passenger for domestic and international travel using computerized systems and verified documentation accordingly.
- Address and resolve escalated customer concerns and assist agents in resolving complex issues.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Credit Authentication & Recivery Executive
Japan Credit Leasing
10.2021 - 01.2022
- Authorize credit charges and verify that purchases were not fraudulently acquired.
- Process information from salespeople or merchants over telephone.
- Verify credit standing of customer from information in files or credit checks.
- Use information to approve or disapprove credit.
- Call credit applicant's employer and check references.
Tele-collector
RHB Bank Berhad
08.2020 - 08.2021
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Answered internal and external calls in friendly, professional and caring manner, which brings a reward by making someone else's day brighter.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
Flight Attendant
Jetstar Airways
02.2012 - 02.2014
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
Education
Bachelor of Arts - Business Administration With Honors
Kaplan Higher Education
Singapore06.2022
Diploma - Mass Communication
Kaplan Higher Education Institute
Singapore01.2017
Skills
Active Listening skills
Time management
Communications
Dedication
Microsoft Word and Excel
Work Coordination
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malay
Advanced (C1)
REFERENCE
- Aida Mansoor, Assistant Manager at SATS LTD (+65 97702336)
- Meera Sivalingam, Team Leader at RHB Bank (+60 123382206)
- Paul Vadivellan, Assistant Manager at JCL (+60 102644921)
Timeline
Credit Authentication & Recivery Executive
Japan Credit Leasing
10.2021 - 01.2022
Tele-collector
RHB Bank Berhad
08.2020 - 08.2021
Customer Service Acting Officer
SATS LTD
05.2014 - Current
Flight Attendant
Jetstar Airways
02.2012 - 02.2014
Bachelor of Arts - Business Administration With Honors
Kaplan Higher Education
Diploma - Mass Communication
Kaplan Higher Education Institute
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