Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theagarajan Annamalai

Summary

Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through [Number] years of experience interviewing specialists, witnesses and claimants to compile information. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

38
38
years of professional experience

Work History

Senior Claims Administrator

SMRT CO. Pte Ltd
05.2013 - 03.2020
  • Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
  • Optimized case management with establishment of best practices.
  • Examined claims forms and other records to determine insurance coverage.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Maintained contact with claimants and attorneys to determine treatment status.

Claims Supervisor

CDGE PTE LTD
06.2010 - 03.2013
  • Optimized case management with establishment of best practices.
  • Negotiated disputed pending bills or invoices and achieving successful resolution.
  • Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
  • Determined proper course of action for claims processing.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.

Service Advisor

SMRT TAXI PTE LTD
05.1996 - 05.2010
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Suggested additional services to customers in order to meet upsell goals.
  • Followed up with customers to offer additional support and check resolution satisfaction.

Operations Coordinator

YOW HOE BUS CO BHD
02.1982 - 04.1996
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Oversaw day-to-day operations of large teams across several sites.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Worked with vendors to make purchases and reconcile invoices.
  • Managed internal operational standards and productivity targets.

Education

High School Diploma -

SMK MUNSYI IBRAHIM LABIS
MALAYSIA
01.1974

Skills

  • Reserves Recommendations
  • Workflow Processes
  • Office Support
  • Estimate Repair Costs
  • Customer Service Management
  • Office Procedures
  • Automobile Appraisals
  • Claims Procedures
  • Claims Knowledge
  • Payment Collection
  • Data Entry
  • Insurance Claims
  • Administrative Procedures
  • Microsoft Excel
  • Microsoft Word

Timeline

Senior Claims Administrator

SMRT CO. Pte Ltd
05.2013 - 03.2020

Claims Supervisor

CDGE PTE LTD
06.2010 - 03.2013

Service Advisor

SMRT TAXI PTE LTD
05.1996 - 05.2010

Operations Coordinator

YOW HOE BUS CO BHD
02.1982 - 04.1996

High School Diploma -

SMK MUNSYI IBRAHIM LABIS
Theagarajan Annamalai