Thaw Thaw Hein
Summary
Dynamic and results-oriented professional with extensive experience as Admin Secretary at Vision Global Safety and Services Pte Ltd, excelling in office administration and customer service. Demonstrated expertise in Xero Accounting Software and exceptional verbal communication skills. Proven track record of enhancing business processes, securing partnerships, and fostering excellent customer relationships, contributing significantly to operational efficiency and client satisfaction.
Overview
2
2
years of professional experience
Work History
Admin Secretary
Vision Global Safety and Services Pte Ltd
01.2023 - 08.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
Private Tutor
Self
01.2023 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
- Built strong rapport with students through active listening, empathy, and genuine interest in their success.
- Utilized various teaching methods to accommodate diverse learning styles, ensuring optimal understanding of material.
Education
Bachelor in Business Administration - Business Administration
Singapore Management University
Singapore04-2028
A Level Certification - Secondary And Junior College
River Valley High School
Singapore 12-2022
Skills
- Verbal and written communication
- Problem-solving skills
- Customer service
- Office administration
- Organization
- File management
- Calendar management
- Complex Problem-solving
- Multi-line phone systems
- File systems management
- Report writing
- Database administration
- Xero Accounting Software expertise
- Proficient Excel, Google sheet, Powerpoint skills
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Myanmar
Bilingual or Proficient (C2)
Timeline
Admin Secretary
Vision Global Safety and Services Pte Ltd
01.2023 - 08.2024
Private Tutor
Self
01.2023 - Current
Bachelor in Business Administration - Business Administration
Singapore Management University
A Level Certification - Secondary And Junior College
River Valley High School
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