Thaw Zin

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

After completing my Bachelor of Computer Science and gaining experience as an IT Support Junior in Myanmar, I realized that while I had strong technical and problem-solving skills, I wanted a career that also allowed me to connect directly with people, provide service, and create memorable guest experiences. This inspired me to pursue a Diploma in Hospitality Management in Singapore, where I can combine my technical background with a passion for service and adaptability to grow within the hotel industry.

• Worked to build relationships with customers and built potential for additional sales.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Developed relationships with clients for increased loyalty and repeat business.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
• Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
• Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.