FARIDAH HANIFA
CHILDHOOD EDUCATION
Klang,Selangor
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Childcare professional with proven ability to create engaging, educational activities that promote children's physical, emotional, and social development. Known for collaborative approach and adaptability, ensuring supportive and dynamic environment. Skilled in behavior management and fostering strong relationships with children and parents alike.
Overview
19
19
years of professional experience
Work History
Community Associate
Regus-Subang Jaya
Subang Jaya
01.2024 - 07.2025
- Manage administrative tasks and support needs for customers.
- Ensure the workspace is ready for customers at the start of the day.
- Assist customers with requests, including WiFi codes, package inquiries, and meeting room setups.
- Manage customer service inquiries and ensure accurate service charges are maintained for invoicing purposes.
- Organize and promote networking events within the center.
- Sort and manage incoming mail and packages for customers.
- Collaborated with team members to develop innovative ideas for enhancing the overall quality of life within the community.
Preschool Teacher
Qdees Kindergarten
Klang, Selangor, Malaysia
10.2022 - 09.2023
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Allowed for ample outdoor discovery time in schedule each day.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
Admin Executive
SSP HOUSE KEEPING SERVICES-Klang
Klang
03.2021 - 05.2022
- Assign jobs to all cleaners.
- Send emails and collect payments from vendors.
- Create invoices and purchase orders.
- Call new clients to arrange meetings.
- Order chemical stock.
- Check staff attendance.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
TELESALES
TELEPAPER SDN BHD
10.2019 - 03.2020
- FOR SONOFAX SDN BHD
- CALL IN POTENTIAL OR EXISTING CUSTOMERS TO SELL COMPANY PRODUCTMEET
RECOVERY OFFICER PRODUCT
RHB BANK AND HSBC
01.2017 - 09.2019
- ARRANGE FOR INVOICE AND QUATATION
- NEWVEST RECOVERIES SDN BHD
- YEAR: 2017 TO 2019 September
- RECOVERY OFFICER PRODUCT RHB BANK AND HSBC
- CALL IN CUSTOMER WHO HAVING BAD DEBT COLLECTION
- ARRANGE PROPOSAL TO CUSTOMER FOR REPAYMENT PLAN
- ARRANGE FULL SETTLEMENT PROPOSAL FROM BANK HQ
- ARRANGE FOR RELEASE LETTER
- DAILY DUTIES CALL ALL THE HIGHER AND UPDATED REMARK IN THE SYSTEM.FOLLOW
- BANK COMPLIANCE AND BANK NEGARA.
RECOVERY OFFICER
KUDRAT PARTNERS, CO SDN BHD
01.2015 - 01.2016
- RECOVERY OFFICER FOR CIMB HIGHER PURCHASE
- CALL IN CUSTOMER FOR COLLECT DEBT, CAR HOLDER, MECHINENARY FOR COMPANY COLLECT DEBTS.FOLLOW RULES
- AND REGULATION FROM BANK.
- FOLLOW TRAGET MONTHLY TARGET
- DAILY DUTIES CALL ALL THE CUSTOMER AND UPDATED REMARK IN THE SYSTEM.FOLLOW
- UP WITH STATUS OF REMAKS. REPORT
- DIRECT TO MANAGER AND SUPERVISOR
- FOLLOW UP WITH STATUS OF REMAKS. REPORT
- DIRECT TO MANAGER AND SUPERVISOR
ACCOUNT ASSISTANT
WORLD ASIA LOGISTICS SDN BHD
01.2014 - 01.2015
- CARGO COMPANY FOR SEA FREIGHT AND AIR FREIGHT
- DAILY DUTIES
- CHECK ALL THE INVOICE AMOUNT ALL IN ORDER
- PURCHASE ORDER.
- KEY IN SALES INVOICES AND PURCHASE INVOICES AMOUNT IN UBS SYSTEM.
- ISSUE CHEQUE TO VENDORS.
- ACCOUNTING JOURNAL
- ENTRY.
- CHECK DAILY CURRENCY RATES USD, EURO, INDIA RUPEE, AND UK CURRENCY.
- HANDLING PAYABLE FOR OVERSEA CUSTOMER DOING IBG IN BANK.
- CALL IN ALL THE DEBTORS FOR COLLECT PAYMENT.MONTHLY
- REPORT FOR SALES AND PURCHASE.
- SENDING AN EMAIL TO DEBTORS AND ALSO OVERSEA CUSTOMER.
GUEST SERVICE OFFICER (SUPERVISOR)
CYBERVIEW RESORT
01.2012 - 01.2013
- DAILY DUTIES
- CONDUCT BREIFING FOR STAFF
- CHECK THE ARRIVAL OF THE GROUP AND VIP ARRANGE THE ROOM, ASSIGN THE
- ROOMCHECK ALL THE AMENITIES INSIDE THE ROOM AND CLEANESS OF ROOM.
- CHECK IN GUEST AND UPDATED ALL PARTICULAR OF GUEST.
- HANDLING CASH FLOW AND DROP CASH END OF THE SHIFT.
- PREPARE FOR NEW ARRIVAL ASSIGN ROOM FOR NEXT DAY
- HANDLING COMPLAIN OF GUEST
- ON NIGHT SHIFT HANDLING NIGHT AUDIT REPORT CHECKING ALL THE PAYMENT RECORD CREDIT CARD REPORT AND CASH, NEXT MORNING SEND TO ACCOUNT DEPARTMENT.
GUEST SERVICE AGENT
SUNWAY RESORT
01.2008 - 01.2010
- HANDLING IN-HOUSE GUEST CALL AND OUTSIDE CALL
- HANDLING COMPLAINT OF IN-HOUSE GUEST.
- HANDLING RESERVATION FROM PHONE, KEY IN SYSTEM OPERA.
- REVEAL PROMOTION FOR ROOM AND DINNING EQUIRES.
- SENDING REPORT TO HOUSE KEEPING DEPARTMENT REQUEST OF AMENITIE FOR GUEST, HANDLING
- NIGHT AUDIT REPORT.
- CHECK ABX ROOM, ALL THE TV CHANNEL.
FRONT OFFICE ASSISTANT
BUKIT TINGGI RESORT COLMAR TROPICAL
01.2007 - 01.2008
- CHECK IN AND CHECK OUT GUEST
- ASSIGN ROOM FOR GROUP AND VIP.
- HANDLING COMPLAINT OF GUEST. SEND
- AMENITIES TO IN- HOUSE GUEST.
- PREPARE A REGISTRATION CARD FOR THE NEXT DAY.
- HANDLING NIGHT AUDIT REPORT CHECK CREDIT CARD AND CASH FLOW.
Education
Associate of Arts - Hotel Management
SEGI COLLEGE
SUBANG JAYA01.2006
High School Diploma -
KTAC College
Kuala Lumpur, Malaysia 04.2001 -
Associate of Arts -
SMK ASSUNTA
PETALING JAYA01.2004
Skills
Training skills
Teamwork
Teamwork and collaboration
Problem-solving
Team leadership
Multitasking
Classroom management
Classroom organization
Developmental needs
Outdoor play
Special needs education
Play-based learning
Motor skill development
Parent-teacher communication
Student engagement
Lesson planning
Timeline
Community Associate
Regus-Subang Jaya
01.2024 - 07.2025
Preschool Teacher
Qdees Kindergarten
10.2022 - 09.2023
Admin Executive
SSP HOUSE KEEPING SERVICES-Klang
03.2021 - 05.2022
TELESALES
TELEPAPER SDN BHD
10.2019 - 03.2020
RECOVERY OFFICER PRODUCT
RHB BANK AND HSBC
01.2017 - 09.2019
RECOVERY OFFICER
KUDRAT PARTNERS, CO SDN BHD
01.2015 - 01.2016
ACCOUNT ASSISTANT
WORLD ASIA LOGISTICS SDN BHD
01.2014 - 01.2015
GUEST SERVICE OFFICER (SUPERVISOR)
CYBERVIEW RESORT
01.2012 - 01.2013
GUEST SERVICE AGENT
SUNWAY RESORT
01.2008 - 01.2010
FRONT OFFICE ASSISTANT
BUKIT TINGGI RESORT COLMAR TROPICAL
01.2007 - 01.2008
High School Diploma -
KTAC College
04.2001 -
Associate of Arts -
SMK ASSUNTA
Associate of Arts - Hotel Management
SEGI COLLEGE