Thatchaaiyiny Mathava

• (a) Develop, implement, and review screening and assessments related to admission,
  vocational, and other business-needs related assessments
• Develop curriculums, strategies, and coaching plans for people with disabilities to
  train and support them in areas such as social skills, life skills, job-related skills, work
• Conduct and provide on-site and off-site observation, coaching, counselling, support
• Design, establish, and evaluate friendly and effective support structures, processes,
  and environments for people with disabilities to improve their quality of life and help
  them navigate challenges
• Develop, provide, and review frameworks, training, and sensitisation programmes
  for employers and other relevant parties to help them towards a more diverse and
  inclusive culture
• Develop, provide, and review training workshops and programmes for people with
  disabilities to help them with employment and independent living
• Work closely with co-supporting partner organisations, direct care staff, caregivers,
  and families to build, measure, and track support strategies and plans
  
  

• Work closely with the multi-disciplinary team to assess students’ readiness for internship and open employment.
• Communicate with students to understand their goals and ambitions.
• Assess students’ wants and needs.
• Source and arrange for job training and internship opportunities for students.
• Provide job matching for students.
• Conduct site assessment to analyse and evaluate the suitability of the job site.
• Conduct Employer Education and Awareness Programme/ Workshops for internal and external stakeholders.
• Prepare the students for the internship.
• Provide one-on-one training tailored to the needs of the student.
• Prepare a job analysis to identify the job duties.
• Devise, plan and implement job coaching strategies.
• Assist students to discover and overcome their barriers and setting goals.
• Identify and provide support to develop the student’s confidence and interest in the job during the internship.
• Assess the strengths of individuals and teach them to use them effectively.
• Guide students in learning to complete job tasks.
• Help in the development of motivation and skills.
• Provide assistance and guidance to students who need help with their everyday work activities or new tasks.
• Provide coaching with effective interventions and strategies techniques.
• Help students in developing social and life skills.
• Refer students for further training/professional support when needed.
• Advise on workplace accommodations for students.
• Work with employers to explore unmet business needs so that jobs can be developed or customized.
• Monitor and evaluate the progress of students.
• Develop effective job coaching and employment plans.
• Develop career plans, action plans and comprehensive support strategies.
• Advocate for an inclusive work environment.
• Keep track, oversee and document students’ progress.
• Provide continued job support and supervision to the students on the job.
• Work closely with internal and external stakeholders during the internship period.
• Counsel students on fine-tuning work habits/skills in preparation for employment.
• Negotiate progression to open employment with the employer after the end of the internship.
• Keep records and documentation and prepare appropriate reports.
• Keep proper and up-to-date records for reporting and submission to Reporting Officer

• Plans, implements, reviews and evaluates Individual and Group Training Plans for trainees and engages in continuous assessment, training and evaluation of trainees' holistic development
• Works collaboratively with Centre STOs, AHPs and Caregivers in planning and implementing Behavior Regulation Programmes for trainees with behaviors of concern
• Uses effective and research-based training/instructional methods for better learning and retention of skills learnt
• Actively engages in on-going training and applies knowledge and skills acquired to benefit the trainees' development, programmes and activities.

• Answered incoming calls and responded to customer's emails
• Managed and resolved customer complaints
• Identified and escalated issues to supervisors
• Provided service information to customers
• Documented all call information according to standard operating procedures
• Recognized, documented, and alerted the management team of trends in customer calls
• Followed up customer calls where necessary
• Completed call logs and reports
• Performed other duties as assigned.

• Provided emergency and round-the-clock support and response to users
• Undertook the responsibility for disseminating critical updates and information in an accurate and timely manner
• Worked cross-functionally with other departments to identify the root cause of a problem and provide a satisfactory resolution
• Performed assigned tasks independently under general supervision with initiative and independent judgment
• Developed an understanding of business processes and ensured resolution in the most efficient manner
• Engaged, aligned, and created accountability for stakeholders on the knowledge sharing process across teams
• Quickly and effectively supported other teams with knowledge-related issues
• Was the expert at the ever-evolving product, service offering, platform, and systems
• Resolved cases involving social media with tact and sensitivity
• Captured and relayed relevant user feedback and insights to the internal relevant teams
• Performed any other job-related instructions, as requested.

• Assisted with loan signing with students and parents
• Posted outstanding bills
• Tracked bill payments upon enquiry
• Updated student portal
• Updated student accounts
• Disbursed bursaries/scholarships
• Processed refunds to student bank accounts.

• Monitored vendors for quality, service, and price through standard purchasing specifications
• Obtained competitive quotations for hotel requirements and ensured that the best product was sourced and purchased
• Called for quotations for any items costing more than a certain amount and inquired into prices from various suppliers
• Received market list from the Executive Chef on a daily basis and arranged for delivery of those items daily
• Ensured that all orders receiving dates were updated by the buyers according to the suppliers promised delivery dates
• Ensured that all authorized or approved purchase orders were sent to their respective suppliers/vendors for delivery purposes on a daily basis
• Ensured and verified that quotations were regularly updated and supplier's new current price lists were maintained
• Ensured the efficient operation of the Purchasing Department in all aspects
• Verified the 'pending orders' report on a daily basis, and all pending orders were checked and verified regularly
• Prepared the list of to be cancelled orders on a daily basis and sent to accounts for deletion, with appropriate reasons.