Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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THARANE NADESON

THARANE NADESON

Shah Alam

Summary

To leverage my six years of diverse experience and strong operational and procurement skills to contribute effectively to the growth and success of an innovative organization. Eager to take on new challenges and drive operational efficiency in a dynamic environment.

Overview

7
7
years of professional experience

Work History

Procurement Vendor Success, Governance & Intelligence

Grab Financial Services
10.2023 - Current
  • Managed procurement reporting requirements including monthly, semi-annual, ad hoc, and SOX audit reports to ensure compliance and transparency.
  • Collaborated with cross-functional teams (Data Analytics, Developers, and internal Clients) to gather system requirements, develop test scripts, conduct User Acceptance Testing (UAT), and produce comprehensive end-user training documentation.
  • Responded to daily inquiries and managed requests via Grab’s helpdesk tool, providing support and clarification on vendor onboarding and multi-departmental procurement processes.
  • Led and delivered several small-scale procurement and process improvement projects, ensuring timely execution and stakeholder alignment.
  • Serve as the Global Program Administrator for Grab’s Purchasing Card, assisting employees with registration and ongoing support.

Procurement Executive

Dedalus DH Software Solution Malaysia
11.2021 - 10.2023
  • Identified and resolved potential issues in TSA (Transition Service Agreement) arrangements to ensure a smooth transition process and prevent operational disruptions.
  • Delivered high-quality support to internal and external stakeholders across Dedalus and its supply chain by proactively communicating transaction progress and resolving procurement-related queries.
  • Reviewed, maintained, and uploaded contract specifications into the company’s contract database, ensuring accurate documentation and compliance.
  • Managed end-to-end procurement activities including raising purchase orders, tracking goods receipts, and coordinating timely follow-ups with vendors.
  • Prepared and analyzed weekly and monthly procurement reports covering purchase orders, requests, payment statuses, and issue tracking to support strategic decision-making.

Merchant Operation Executive

Grab Financial Services
05.2019 - 08.2021
  • Collaborated with the operations team to define and establish GrabPay Operations from the ground up.
  • Partnered with multiple stakeholders to gather requirements and implement scalable processes for merchant and consumer acquisition and onboarding.
  • Reviewed merchant contracts to ensure alignment with submitted documentation and internal compliance standard.
  • Tracked and resolved discrepancies or missing data from the Merchant Acquisition team to maintain accuracy in onboarding records.
  • Maintained data integrity within Salesforce by ensuring timely updates, document authenticity, and monitoring of expiration dates.
  • Managed inbound and outbound communications to provide status updates, product information, and frontline support to merchants.
  • Fostered effective communication across internal teams and with external partners to ensure seamless operations and issue resolution.
  • Regularly audited and updated merchant account information to ensure consistency across systems.
  • Trained and mentored new team members, facilitating smooth onboarding and consistent process adherence.

Customer Service Executives

Air Asia
04.2018 - 05.2019
  • Assisted passengers in modifying flight bookings, including changes to dates, destinations, and special requests.
  • Managed high volumes of inbound and outbound customer inquiries via phone and email, ensuring prompt and effective resolution.
  • Supported both local and international customers, including those from Australia, New Zealand, and China, demonstrating adaptability and cultural sensitivity.
  • Promoted from handling calls to managing email and notification channels, reflecting strong performance and reliability.

Education

Sijil Pelajaran Malaysia (SPM) -

SMK TTDI Jaya
12.2014

Skills

  • Procurement & Supply Chain Operations
  • SOX Compliance & Audit Support
  • Vendor Onboarding & Management
  • User Acceptance Testing (UAT)
  • ERP Systems (SAP, Oracle)
  • Contract Review & Management
  • Microsoft Excel, Power BI, PowerPoint, Word
  • Problem Solving & Issue Resolution
  • Salesforce CRM Management

LANGUAGE

ENGLISH: Professional
MALAY: Professional
TAMIL: Professional (Spoken only)

Timeline

Procurement Vendor Success, Governance & Intelligence

Grab Financial Services
10.2023 - Current

Procurement Executive

Dedalus DH Software Solution Malaysia
11.2021 - 10.2023

Merchant Operation Executive

Grab Financial Services
05.2019 - 08.2021

Customer Service Executives

Air Asia
04.2018 - 05.2019

Sijil Pelajaran Malaysia (SPM) -

SMK TTDI Jaya

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THARANE NADESON