Thao Vo Nguyen
Summary
Dedicated Senior Technical Specialist with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
1
1
Language
5
5
years of professional experience
Work History
Customer Service Executive
Eurofins Sac Ky Hai Dang Co., Ltd.
VietNam
06.2025 - Current
- Evaluated and interpreted analytical testing results based on sample matrices, testing specifications, and customer history; communicated findings to clients and resolved complaints, enhancing customer satisfaction.
- Consulted with customers on food and food contact material regulations in Vietnam, European Union, and United States, ensuring compliance and understanding of relevant guidelines.
- Experienced in using LIMS to manage sample information, monitor sample progress, review analytical results and historical records, and generate data exports.
- Knowledge of laboratory testing parameters, including physicochemical, inorganic, organic, and UV analyses, as well as analytical instruments such as GC, LC, ICP, and UV-Vis
- Collaborated in a cross-functional Lean project team to develop a result evaluation tool for the ASM team, improving assessment processes.
Technical Specialist
SGS Vietnam Ltd
VietNam
07.2021 - 09.2024
- Developed and maintained LIMS by creating test schemes, configuring calculation formulas, and updating formulas to align with testing requirements.
- Follow and support Lab development testing capability for ZDHC Wastewater & Sludge version 2.1, ZDHC MRSL chemical formulation version 3.1.
- Demonstrated knowledge of laboratory equipment including gas chromatography (GC), liquid chromatography (LC), ultraviolet-visible spectroscopy (UV-VIS), and inductively coupled plasma (ICP) instruments.
- Possessed knowledge of organic and inorganic testing methods, including classical techniques for softline (textile/garment), hardline (household goods, furniture), and electrical and electronic products.
- Experienced in testing related to Food contact material
- Update and develop new methods for testing on the laboratory.
- Trained laboratory technicians on testing procedures, enhancing skills and ensuring compliance with industry standards.
- Advised relevant stakeholders on laboratory testing capabilities to facilitate informed decision-making.
- Assisted in verifying test results during technical issues to maintain accuracy and reliability of data.
- Investigated causes of customer complaints and facilitated resolution to improve customer satisfaction.
Education
Bachelor of Science - Chemical Engineer
Ho Chi Minh City University of Technology (BK)
VietNam01-2020
Skills
- Laboratory testing
- Regulatory compliance
- Analytical reasoning
- Laboratory management
- Continuous improvement
- Client relationship management
- Cross-functional teamwork
- Problem-solving
Languages
English
Intermediate
B1
Hobbies and interests
- Travelling
- Music
- Reading book
Timeline
Customer Service Executive
Eurofins Sac Ky Hai Dang Co., Ltd.
06.2025 - Current
Technical Specialist
SGS Vietnam Ltd
07.2021 - 09.2024
Bachelor of Science - Chemical Engineer
Ho Chi Minh City University of Technology (BK)