THAO HO TRAN THACH (MAY)
Singapore
Summary
Dynamic leader with proven expertise in inventory control and customer service management, honed at OLD CHANG KEE SINGAPORE PTE LTD. Excelled in building collaborative teams, enhancing operational efficiency, and boosting sales through strategic merchandising. Skilled in staff training and development, ensuring high levels of customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Retail Supervisor
OLD CHANG KEE SINGAPORE PTE LTD
06.2021 - Current
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Managed inventory levels to align with seasonal demand, avoiding stockouts or excessive overstock situations.
Service Captain
HOKKAI VILLA PTE.LTD
12.2018 - 05.2021
- Streamlined service operations for increased efficiency through effective team management and communication.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Supervised food presentation and plating to enhance visual appeal.
- Ensured timely delivery of food and beverage orders, maintaining a high level of accuracy and presentation quality.
- Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
Guest Relations Manager
ALMANITY HOI AN WELLNESS RESORT AND SPA
04.2016 - 11.2018
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Coordinated room upgrades or complimentary amenities when appropriate to exceed guest expectations without compromising revenue goals.
- Remained available hours daily to respond to guest needs, complaints, or inquiries.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Coached and developed associates to improve soft skills and recovery techniques.
- Surveyed guests to check for areas in need of improvement.
- Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Education
BACHELOR IN ENGLISH - ENGLISH
QUANG NAM UNIVERSITY
VIETNAM03-2017
Skills
- Store organization
- Inventory control
- Staff training and development
- Scheduling and timekeeping
- Customer service management
- Store operations
- Cash handling and reconciliation
- Multitasking and prioritizing
- Retail operations
Languages
English
Advanced (C1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Retail Supervisor
OLD CHANG KEE SINGAPORE PTE LTD
06.2021 - Current
Service Captain
HOKKAI VILLA PTE.LTD
12.2018 - 05.2021
Guest Relations Manager
ALMANITY HOI AN WELLNESS RESORT AND SPA
04.2016 - 11.2018
BACHELOR IN ENGLISH - ENGLISH
QUANG NAM UNIVERSITY
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