Thanuja P
Senior Front Office Executive
Chennai
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
10
10
years of professional experience
2025
2025
years of post-secondary education
4
4
Languages
Work History
Business Manager
NAESEY Snack Kiosk
12.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Senior Front office Executive
MGM Health Care
03.2019 - 10.2021
- Leading Front Desk Operations, Handling Patients, visitors and Doctors
- Handled Patients complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Prepared accurate financial reports for management review, aiding in informed decision-making regarding budget allocations.
- Updated reports, managed accounts, and generated reports for company database.
- Providing assistance to Doctors and handling Insurance Department
- Enhanced Patients satisfaction by efficiently managing front office operations and addressing customer inquiries in a timely manner.
- Trained new staff members on company policies and procedures, ensuring consistent service delivery across the team.
Front office Executive
Apollo Hospital
03.2015 - 02.2019
- Front Desk Operations, Handling customers, visitors and Doctors
- Handling Outpatients and Inpatients service.
- Patients Registration
- Patients Admission
- Attending Calls and Visitors
- Providing assistance to Doctors
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
Education
Master of Arts - English
Annamalai University
Chidambaram, Tamilnadu 04.2001 - 03.2014
B.A - English
Marudhar Kesari Jain College For Women
Vaniyambadai, Vellore12th - undefined
Government Higher Secondary School
Madhanur, TamilnaduSkills
- Microsoft Office
- Customer service
- Strategic planning
- Decision-making
- Team building and leadership
- Interpersonal relationship maintenance
Interests
Listening Music
Reading Books
Timeline
Business Manager
NAESEY Snack Kiosk
12.2021 - Current
Senior Front office Executive
MGM Health Care
03.2019 - 10.2021
Front office Executive
Apollo Hospital
03.2015 - 02.2019
Master of Arts - English
Annamalai University
04.2001 - 03.2014
12th - undefined
Government Higher Secondary School
B.A - English
Marudhar Kesari Jain College For Women
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