Microsoft Office Suite
Hi, I’m
Thanh Binh Le
Product Development Associate/Marketing Specialist
Summary
A catalyst for innovation, I am skilled at identifying untapped potential and translating it into tangible results. With a passion for technology and a strategic mindset, I am eager to contribute to a team that is shaping the future.
Overview
2
years of professional experience
3
Languages
Work History
Dong Nam Tourism Services Development
Head of Online Customer Service Development
12.2023 - 04.2024
Job overview
- Led a team of 5 members customer service representatives to deliver exceptional service to 137 customers across multiple channels.
- Developed and implemented a new online customer service platform, resulting in a 14% increase in customer satisfaction and a 30% reduction in average response time.
- Successfully signed short-term visa travel contracts for customers, increasing revenue by 10% compared to the previous quarter.
Shiitake Mushroom
Restaurant Manager
05.2023 - 11.2023
Job overview
- Manage all aspects of restaurant operations, including staff scheduling, inventory management and customer relations, and product ordering responsibilities.
- Implemented a new customer loyalty program, helping increase the number of returning customers by 20%.
- Successfully launched with monthly target 2 new dishes, helping sales increase by 32%.
Kavi Group
Human Resources Assistant
11.2022 - 05.2023
Job overview
- Provided administrative support to the HR department, including recruitment, onboarding, and performance management.
- Implemented a new employee onboarding program, resulting in a 40 % increase in employee satisfaction.
- Deploy a human resources management system using HRIS, helping to increase work efficiency and shorten processes.
Yoanta Vietnam Securities
Part-time Communications Consultant
06.2022 - 10.2022
Job overview
- Conduct market research and develop communication strategies, analyze financial reports.
- Support the marketing team in creating and implementing advertising and customer acquisition campaigns.
Education
Nanyang Institute of Management (NIM)North Canal Road, Poh Heng Building, Singapore
from Graduate Diploma Business Creation And Innovation.
10-2024
University of Phan ThietBinh Thuan, Viet Nam
from Bachelor of Science in English Language
03-2023
Skills
Microsoft Office Suite, CRM software
Activities
- Charity events for deaf, 08/01/22, Support and participate in charity events for deaf people and children with birth defects in LaGi town.
- Anti-epidemic, 05/01/21, Participate in the anti-epidemic movement at Ham Thuan Nam District Administrative Office.
- Organizing Mid-Autumn Festival of children's, 08/01/23, Organizing Mid-Autumn Festival and teaching free English to highland children in Bac Binh District.
- Volunteer Association, 04/01/24, Participate in the tree planting movement organized by Binh Thuan Youth Volunteer Association.
Software
CRM software
Problem-solving
Adaptability
Interests
Stock market investing, piano, hiking, attending workshops, volunteering
Timeline
Head of Online Customer Service Development
Dong Nam Tourism Services Development
12.2023 - 04.2024
Restaurant Manager
Shiitake Mushroom
05.2023 - 11.2023
Human Resources Assistant
Kavi Group
11.2022 - 05.2023
Part-time Communications Consultant
Yoanta Vietnam Securities
06.2022 - 10.2022
Nanyang Institute of Management (NIM)
from Graduate Diploma Business Creation And Innovation.
University of Phan Thiet
from Bachelor of Science in English Language
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