Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thabesh Naidu

Summary

Adept at enhancing system efficiency and user satisfaction, I leveraged critical thinking and customer service skills at Certis Cisco to elevate tech support and ensure data security compliance. My expertise in fraud detection and technology training programs significantly contributed to operational excellence.

Overview

3
3
years of professional experience

Work History

Screening Officer

Certis Cisco
Singapore
07.2024 - Current
  • Boosted end-user satisfaction through timely resolution of technical support requests.
  • Delivered comprehensive training programs for staff in order to increase proficiency in using new technologies and systems.
  • Ensured compliance with regulatory standards related to data privacy and security through diligent monitoring of internal processes and implementing necessary safeguards.
  • Maximized system efficiency by implementing updated software and hardware solutions.

System Associate

Lotus's
Malaysia
02.2022 - 05.2024
  • Boosted end-user satisfaction through timely resolution of technical support requests.
  • Delivered comprehensive training programs for staff in order to increase proficiency in using new technologies and systems.
  • Ensured compliance with regulatory standards related to data privacy and security through diligent monitoring of internal processes and implementing necessary safeguards.
  • Maximized system efficiency by implementing updated software and hardware solutions.

Education

Certificate - Computer Science

Management And Science University
Malaysia
07.2021

Diploma - Business Management

Pusat Latihan Dan Kemahiran Bestari
Malaysia
11.2018

Skills

  • Critical thinking aptitude
  • Fraud detection techniques
  • Surveillance monitoring
  • Customer service and assistance
  • Customer relations skills
  • Security station experience
  • Passenger relations
  • X-ray machine operation
  • Object identification

Timeline

Screening Officer

Certis Cisco
07.2024 - Current

System Associate

Lotus's
02.2022 - 05.2024

Certificate - Computer Science

Management And Science University

Diploma - Business Management

Pusat Latihan Dan Kemahiran Bestari
Thabesh Naidu