Jessica Hall
SINGAPORE
Summary
Dynamic and results-driven professional recently relocated to Singapore, bringing over five years of experience across insurance and compliance. Highly organised with a proven ability to manage projects and foster productive workplace relationships. Adept at balancing multiple responsibilities with a keen eye for detail and a passion for delivering high-quality work.
Overview
7
7
years of professional experience
Work History
Business Systems Coordinator
Rothbury Insurance Brokers
08.2021 - 07.2024
- Liaison between Business Operations and broking teams ensuring seamless cross-functional collaboration.
- Coordinated policy wording updates with insurer partners and underwriters (e.g., Chubb, Ando, AIG, Vero), ensuring compliance and accuracy within the broking system, Swift.
- Managed client allocation (“broker books”), facilitating strong broker-client relationships through direct client communications and issue resolution.
- Collaborated with Broking and Claims stakeholders to enhance internal workflows, reduce processing times, and improve client satisfaction via the ‘Be Our Best’ initiative.
- Led projects to optimise and clean up the broking system, improving overall system efficiency and usage.
- Built and maintained the company’s internal website using SharePoint, improving company communication and information access.
- Authored the comprehensive Business Operations Manual to standardize practices and ensure operational consistency.
- Involved in the Events Committee and Stream Leader on the Diversity & Inclusion Committee.
Health & Safety & HR
Talleys NZ Creameries
08.2019 - 08.2021
- Managed compliance and training documentation with a focus on accuracy and detail, gaining strong organisational skills crucial for navigating regulatory requirements.
- Conducted safety audits and risk assessments, proactively identifying and mitigating issues.
- Created a manual of Standard Operating Procedures (SOPs) for the factory staff.
- Oversaw contractor management and maintained personnel files, ensuring efficient administrative processes that support operational effectiveness.
- Provided HR administrative support, balancing multiple priorities while driving key operational functions.
Marketing & Events Coordinator
Auckland Museum
08.2018 - 08.2019
- Successfully planned and coordinated marketing events, ensuring effective project execution and timely delivery.
- Cultivated strong relationships with vendors and contractors, highlighting my ability to negotiate and maintain beneficial partnerships.
- Developed and executed multi-channel marketing campaigns (including billboards and promotional events) to enhance brand visibility.
- Collaborated with designers to create impactful marketing materials for both digital and print distribution.
- Developed content for social media platforms, expanding the company's online presence and engagement.
Manager
The Chocolate Works
11.2017 - 08.2018
- Coordinated the successful grand opening of the café, managing event logistics and promotional activities.
- Led staff recruitment, training, and management, ensuring efficient daily operations.
- Managed pricing strategies, stock procurement, and vendor relationships to optimise profitability.
- Planned and executed events to drive customer engagement and brand visibility.
- Oversaw marketing efforts, including promotions and local advertising, to enhance café awareness.
Education
Bachelor of Arts - 1st Class Honours BA in Contemporary Dance & Perfo
EdgeHill University
Ormskirk, U.K06-2015
Skills
- Microsoft Suite
- Commercial and Domestic insurance product
- Policy Administration
- Cross-functional coordination
- Software testing
- Support response coordination
- Compliance and Risk Assessment
- Health and Safety
- Project Coordination
- SharePoint
- Confidential document control
Timeline
Business Systems Coordinator
Rothbury Insurance Brokers
08.2021 - 07.2024
Health & Safety & HR
Talleys NZ Creameries
08.2019 - 08.2021
Marketing & Events Coordinator
Auckland Museum
08.2018 - 08.2019
Manager
The Chocolate Works
11.2017 - 08.2018
Bachelor of Arts - 1st Class Honours BA in Contemporary Dance & Perfo
EdgeHill University
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