Tesha Naila
Summary
Proven track record in enhancing customer satisfaction and streamlining front desk operations at Sage Medical Clinic. Skilled in Microsoft Office and exceptional at fostering teamwork, I've driven operational improvements and maintained high levels of confidentiality. Achieved significant positive feedback through adept customer service and efficient appointment scheduling.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Sage Medical Clinic
08.2022 - 04.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Associate Specialist Engineer
MSD Singapore GmbH
09.2023 - 02.2024
- Presented findings from data analysis at company meetings, informing decision-making processes and driving operational improvements.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to scope requirements.
- Optimized internal communication channels, fostering a collaborative work environment among team members.
Customer Service Associate
SISTIC
02.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Retail Sales Associate
Guardian
10.2021 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
UNIQLO Orchard Central
03.2021 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Diploma in Chemical And Pharmaceutical Technology - Chemical And Pharmaceutical Technology
Nanyang Polytechnic
Ang Mo Kio05.2025
High School Diploma -
Canberra Secondary School
Sembawang12.2020
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Microsoft Office
- Customer Service
- Teamwork
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Flexible Schedule
Timeline
Associate Specialist Engineer
MSD Singapore GmbH
09.2023 - 02.2024
Medical Receptionist
Sage Medical Clinic
08.2022 - 04.2024
Customer Service Associate
SISTIC
02.2022 - 09.2022
Retail Sales Associate
Guardian
10.2021 - 09.2022
Retail Sales Associate
UNIQLO Orchard Central
03.2021 - 08.2021
Diploma in Chemical And Pharmaceutical Technology - Chemical And Pharmaceutical Technology
Nanyang Polytechnic
High School Diploma -
Canberra Secondary School
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