Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrence Koo

Summary

Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries.

Overview

7
7
years of professional experience

Work History

Telemarketer

HSBC
10.2022 - Current
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

Telemarketer

BS Group
04.2021 - 09.2022
  • Cold Calling
  • Fixing Appointments for clients
  • Following up with Clients

Personal Assistant

SUCCESS HUMAN RESOURCE
09.2020 - 03.2021
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Telemarketer

UOB
02.2020 - 08.2020
  • Calling provided leads
  • Fixing appointments
  • Offering better rates to clients

Telesales Specialist

CitiBank
03.2019 - 12.2019
  • Cold Calling
  • Following up with Clients
  • Sharing of Loans and Rates with Clients

NS

Army
01.2017 - 01.2019

BMT - Tekong

Unit - 38 SCE Combat Driver


Education

Info-Communications Technology

AMK ITE
Singapore
12.2016

N Level

Woodlands Secondary School
Singapore
12.2014

Skills

  • Outbound and inbound calls
  • Scripted calls
  • Sales proficiency
  • Product and service knowledge
  • Cold Calling
  • Telemarketing expertise

Timeline

Telemarketer

HSBC
10.2022 - Current

Telemarketer

BS Group
04.2021 - 09.2022

Personal Assistant

SUCCESS HUMAN RESOURCE
09.2020 - 03.2021

Telemarketer

UOB
02.2020 - 08.2020

Telesales Specialist

CitiBank
03.2019 - 12.2019

NS

Army
01.2017 - 01.2019

Info-Communications Technology

AMK ITE

N Level

Woodlands Secondary School
Terrence Koo