Rena Chu Yi An
Summary
Passionate reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Has exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills. Attentive and Energetic pleasantly willing to work independently or as part of dynamic clinical team. Highly motivated and committed. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented to bring medical background and team-building skills to deadline-driven environment.
Overview
3
3
years of professional experience
Work History
Dental Surgery Assistant
Dental Co.
01.2023 - 03.2023
- Assisted in chair-side dental procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
Clinic Assistant
Centre for Kidney diseases
05.2022 - 09.2022
- Organizing patient scan results, called for scans from different clinics
- Assisted with documenting clinic activities and updated medical records.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Coordinated patient movements through clinic from waiting areas to examination rooms.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Healthcare Assistant
Tan Tock Seng Hospital
02.2022 - 04.2022
- Assisted in serving and collecting food trays to patients
- Cleaning and sanitizing patient areas.
- Assisting nurses with tasks
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Clinic Assistant
Ascent ENT clinic @ Mount Elizabeth hospital
10.2021 - 12.2021
- Assisted doctors in ENT procedures, cleaned and sanitized equipment, performed administrative tasks
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Coordinated patient movements through clinic from waiting areas to examination rooms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Patient Service Associate
Tan Tock Seng Hospital
07.2021 - 09.2021
- Registered inpatients and outpatients.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
- Provided excellent customer service to patients and medical staff
Patient Service Associate
NUHS ALEXANDRA HOSPITAL
05.2021 - 07.2021
- Registered inpatients and outpatients.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
Waitress
MADDOX restaurant
04.2021 - 04.2021
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Displayed enthusiasm and promoted excellent service to customers.
- Informed customers about daily and seasonal specials.
- Bussed and reset tables to keep dining room and work areas clean.
- Processed orders and sent to kitchen employees for preparation.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Waitress
LAGUNA HOTEL, The Nest restaurant
11.2020 - 12.2020
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Displayed enthusiasm and promoted excellent service to customers.
- Informed customers about daily and seasonal specials.
- Bussed and reset tables to keep dining room and work areas clean.
- Processed orders and sent to kitchen employees for preparation.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Goods packer
LF LOGISTICS
05.2020 - 08.2020
- Packed goods into boxes, labeled boxes, assisted newcomers
- Collaborated with team members to achieve daily goals and meet company objectives.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and fast-paced environment.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Monitored outgoing packages for proper labels and accurate address information.
- Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
- Inspected items for defects and damage.
- Placed items into bags, boxes or other containers.
- Completed daily orders with expert picking and packing of shipments..
- Sorted and stacked finished items.
- Counted items to verify accuracy of orders.
- Labeled containers, container tags or products.
- Cleaned and maintained production area and equipment.
Baker
BAKERZIN BAKERY
01.2020 - 02.2020
- Assisted in baking and preparing cakes and pastries, decorated and packed cakes and pastries
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
Education
Kaplan Foundation Diploma -
Kaplan
Singapore08.2021
High School Diploma -
Kaplan
Singapore01.2021
O levels - O Levels
Assumption English School
Singapore01.2019
Skills
- Efficient and fast learner and very keen to acquire new knowledge
- Patient care
- Adaptability, open to feedback from mentors and colleagues on improvement
- Office administration
- Attention to detail
- Inventory management
- Appointment scheduling
- Insurance processing
- Teamwork and Collaboration
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Dental Surgery Assistant
Dental Co.
01.2023 - 03.2023
Clinic Assistant
Centre for Kidney diseases
05.2022 - 09.2022
Healthcare Assistant
Tan Tock Seng Hospital
02.2022 - 04.2022
Clinic Assistant
Ascent ENT clinic @ Mount Elizabeth hospital
10.2021 - 12.2021
Patient Service Associate
Tan Tock Seng Hospital
07.2021 - 09.2021
Patient Service Associate
NUHS ALEXANDRA HOSPITAL
05.2021 - 07.2021
Waitress
MADDOX restaurant
04.2021 - 04.2021
Waitress
LAGUNA HOTEL, The Nest restaurant
11.2020 - 12.2020
Goods packer
LF LOGISTICS
05.2020 - 08.2020
Baker
BAKERZIN BAKERY
01.2020 - 02.2020
Kaplan Foundation Diploma -
Kaplan
High School Diploma -
Kaplan
O levels - O Levels
Assumption English School
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