Teresa Kong
Summary
Training Operations professional with 10+ years managing WSQ/CPD programme delivery, compliance‑bound workflows, and high‑volume learner/trainer support. Proven performance in running 200+ course runs/year, maintaining 100% on‑time TPG submissions, and sustaining 98% accuracy across attendance and results. Strengthens operational reliability through disciplined tracking, audit‑ready documentation, and proactive risk escalation—reducing scheduling conflicts 25% and processing errors 20%. A dependable coordination hub who keeps trainers, learners, and internal teams aligned for smooth, on‑schedule delivery.
Overview
18
18
years of professional experience
Work History
Front Desk Administrative Executive (Contract)
Gifted & Talented Education Enrichment Centre
05.2025 - 04.2026
- Managed daily learner/parent service and enrolment workflows (50–80 WhatsApp enquiries/day) with clear SLAs and consistent follow-through.
- Coordinated class materials, room setup, and equipment checks to ensure all sessions were delivery-ready with minimal disruption.
- Maintained attendance governance in centre systems, tracking absences and managing make-up arrangements accurately.
- Strengthened billing controls, ensuring accurate invoicing, collections, and reconciliation with audit-ready documentation.
- Coordinated teachers, parents, vendors, and suppliers to align timelines, support events, and resolve operational issues early.
Training Administrative Assistant
Singapore Institute of Surveyors & Valuers
01.2020 - 11.2024
- Run end-to-end WSQ/CEA CPD training operations for 200+ programme runs/year, managing enrolment, pre-course setup, attendance capture, assessments, and results submission.
- Confirmed trainer schedules, handled last-minute changes, prepared materials, and ensured session readiness.
- Achieved 100% on-time SkillsFuture TPG submissions with zero funding clawbacks through disciplined documentation controls.
- Sustained 98% data accuracy across attendance, assessment, and historical module records through strict validation processes.
- Handled 80–140 daily learner/trainer enquiries using CRM/ticketing tools with same-day/next-working-day turnaround.
- Acted as the operational coordination hub, surfacing risks early and preventing delivery disruptions.
- Redesigned scheduling and tracking workflows, reducing scheduling conflicts 25% and processing errors by 20%.
Administrative Assistant (Contract)
Beyondsoft International (Singapore) Pte Ltd
08.2017 - 12.2019
- Supported operational coordination through structured trackers, documentation management, and stakeholder follow-ups.
- Managed procurement processes (POs, invoices, deliveries), improving accuracy and approval turnaround.
- Maintained audit-ready documentation for contracts, invoices, and procurement records.
- Coordinated onboarding/offboarding and time-sensitive requests with strong prioritisation and accuracy.
Facilities & Operations Executive (Contract)
Avantus Training Pte Ltd
08.2016 - 02.2017
- Ensured training-room and equipment readiness, supporting punctual class starts and consistent learner experience.
- Coordinated vendors for maintenance and supplies, resolving operational issues quickly to minimise downtime.
- Managed inventory of training materials/equipment, preventing shortages and supporting smooth training delivery.
Customer Service Officer
Edusave Tuition Agency
11.2007 - 06.2015
- Supported programme delivery through enrolment coordination, scheduling, venue logistics, and attendance governance.
- Created Excel-based trackers to monitor class performance, surface issues early, and support stakeholder reporting needs.
- Delivered responsive parent/student support, improving clarity and reducing scheduling-related follow-ups.
Education
Diploma in Business Practice - Digital Economy
Republic Polytechnic
04.2028
SCTP Professional Certificate - Digital Marketing
NTU Academy (PACE)
11.2025
Advanced Certificate in Training & Development - undefined
STDA
11.2012
Certificate in Office Skills - undefined
ITE Bishan
11.1998
Diploma in Marketing - undefined
Rex Commercial School
01.1997
GCE N Level - 5 Credits
CHIJ Secondary School
11.1995
Skills
- LMS / Training Management Systems
- CRM / Ticketing Tools
- Microsoft Excel
- Microsoft Outlook
- Skills Future TPG workflow familiarity
Value Strengths
- Strong governance mindset with proven TPG, compliance, and documentation discipline
- Stabilises high-volume training operations through structured workflows and clear communication
- Reduces operational risk by maintaining accurate data, clean submissions, and audit-ready records
- Improves processes and strengthens controls to prevent errors, conflicts, and delivery issues
- Sustains high enquiry turnaround without compromising service quality or accuracy
- Anticipates scheduling risks, aligns stakeholders early, and prevents disruptions
Systems And Tools Exposure
- LMS / Training Management Systems (enrolment, attendance capture, results recording)
- CRM / Ticketing Tools (case logging, follow-ups, response tracking)
- Microsoft Excel / Outlook (trackers, reporting, high-volume coordination)
- Skills Future TPG workflow familiarity (submissions, documentation, funding compliance)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Administrative Executive (Contract)
Gifted & Talented Education Enrichment Centre
05.2025 - 04.2026
Training Administrative Assistant
Singapore Institute of Surveyors & Valuers
01.2020 - 11.2024
Administrative Assistant (Contract)
Beyondsoft International (Singapore) Pte Ltd
08.2017 - 12.2019
Facilities & Operations Executive (Contract)
Avantus Training Pte Ltd
08.2016 - 02.2017
Customer Service Officer
Edusave Tuition Agency
11.2007 - 06.2015
Diploma in Business Practice - Digital Economy
Republic Polytechnic
SCTP Professional Certificate - Digital Marketing
NTU Academy (PACE)
Advanced Certificate in Training & Development - undefined
STDA
Certificate in Office Skills - undefined
ITE Bishan
Diploma in Marketing - undefined
Rex Commercial School
GCE N Level - 5 Credits
CHIJ Secondary School