Terence Yuan Liat Chin
Summary
Adept at driving operational success, I leveraged collaborative leadership and process optimization skills at Atelier Tang Pte Ltd to spearhead restructuring, improving process efficiencies and stakeholder satisfaction. My strategic oversight and project management acumen have consistently delivered projects within budget, achieving significant improvements in service delivery and operational cost savings.
I strongly believe in the concept that success can be achieved with the alignment of agendas to a common objective through collaboration and dialogue.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Operations Manager
Atelier Tang Pte Ltd
02.2022 - Current
- Provide oversight on Project teams and ensure compliance with project procedures and processes.
- Empower and encourage employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conduct bi annual performance reviews, identifying areas for improvement and developing action plans with individuals to address them.
- Develop and maintain relationships with external vendors and suppliers.
- Enhance customer satisfaction by establishing clear and transparent communication channels and addressing concerns promptly.
- Establish positive and effective communication among unit staff and Line Managers, reducing miscommunications, and missed deadlines within and between departments.
- Analyze and report on key performance metrics to senior management.
- Upkeep and maintenance of Manufacturing plant ensuring functionality of equipment and infrastructure at all times.
- Facilitate smooth collaboration between departments through clear communication channels.
- Manage Projects effectively, consistently delivering projects on-time and within financial constraints.
- Identify and resolve unauthorized, unsafe, or ineffective practices.
- Develop and implement strategies to maximize customer satisfaction (SQC).
- Direct initiatives to improve work environment, company culture or overall business strategy.
- Develop strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearhead process improvements, resulting in increased productivity and reduced operational costs.
- Analyze data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implement quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduce turnaround time for project completion through effective resource allocation and team management.
- Assist in recruiting, hiring and training of team members.
- Interact well with customers to build connections and nurture relationships.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operation Director
New Art Interior Pte Ltd
06.2021 - 01.2022
- Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
- Utilized optimal resource allocation for improved operational efficiency and cost savings across departments.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
- Provided strategic oversight on major projects ensuring timely completion within budget constraints.
- Led successful organizational restructuring efforts, increasing efficiency while minimizing employee turnover.
- Increased profit by streamlining operations.
- Detailed reporting of issues to higher management.
Project Manager
Atelier Tang Pte Ptd
09.2015 - 05.2021
- Successfully managed multiple projects simultaneously by prioritizing cost control, quality and on-time delivery.
- Delivered customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Proved successful working within tight deadlines and a fast-paced environment by ensuring that roles & responsibilities and processes are being adhered to.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Planning Manager
KM Interior Work Pte Ltd
04.2015 - 08.2015
- Coordinated closely with operations teams to ensure seamless integration between project planning stages and actual implementation activities.
- Worked with Senior Project Manager to maintain company policies and contract specifications.
- Coordinated and supported the efforts of the Project Management and Contracts Management Teams to ensure that project Deliverables are achieved optimally.
- Established Project Objectives, policies, procedures and performance standards.
- Confer with Site teams to discuss work procedures, challenges and site issues and to come up with solutions for improvement.
- Interpret, develop and explain plans and contract requirements to Project Teams.
- Prepare Project Status reports and ensure work progress adheres to the project schedule.
- Developed unconventional methods of construction specific to project requirements.
Site Supervisor
Hytech Builders Pte Ltd
08.1997 - 02.2004
- Supervised installation of critical infrastructure, ensuring adherence to technical specifications and standards.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Guided Workers and contractors in task completion, offering assistance to meet tight deadlines.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Resolved issues among team members to keep employees on task.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Supervised installation of critical infrastructure, ensuring adherence to technical specifications and standards.
Education
Master of Science - Financial Management
SIM (University of London)
Singapore06-2003
Bachelor of Science - Mathematical Sciences
University Of Alberta
Alberta, Canada06-1997
Skills
- Collaborative Leadership Skills
- Process Development, Optimization and Improvement
- Project management
- Project Oversight
- Effective Policy Execution and oversight
Certification
- Engineering 101 for Non-Engineers Course | Society Of Construction | 2013
- Construction Safety Course for Project Managers | Avanta Global Pte Ltd | 2014
- Mindfulness and Wellbeing workshop | Aventis Learning Group | 2019
- Internal Auditing for Management Systems | Regis International Certifications | 2019
- Workplace Safety and Health Control Measures-4 (Bizsafe Level 2)| Skillsfuture Singapore Agency | 2022
- Mindfulness and Wellbeing workshop | Aventis Learning Group | 2019
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Operations Manager
Atelier Tang Pte Ltd
02.2022 - Current
Operation Director
New Art Interior Pte Ltd
06.2021 - 01.2022
Project Manager
Atelier Tang Pte Ptd
09.2015 - 05.2021
Planning Manager
KM Interior Work Pte Ltd
04.2015 - 08.2015
Site Supervisor
Hytech Builders Pte Ltd
08.1997 - 02.2004
- Engineering 101 for Non-Engineers Course | Society Of Construction | 2013
- Construction Safety Course for Project Managers | Avanta Global Pte Ltd | 2014
- Mindfulness and Wellbeing workshop | Aventis Learning Group | 2019
- Internal Auditing for Management Systems | Regis International Certifications | 2019
- Workplace Safety and Health Control Measures-4 (Bizsafe Level 2)| Skillsfuture Singapore Agency | 2022
- Mindfulness and Wellbeing workshop | Aventis Learning Group | 2019
Master of Science - Financial Management
SIM (University of London)
Bachelor of Science - Mathematical Sciences
University Of Alberta
Similar Profiles
Nay Chi Soe SanNay Chi Soe San
Head of Finance Cum HR at Atelier Tang Pte LtdHead of Finance Cum HR at Atelier Tang Pte Ltd
Aye Thanta WinAye Thanta Win
Assistant Contracts Manager at Tarkus Interiors Pte LtdAssistant Contracts Manager at Tarkus Interiors Pte Ltd
Lim Min XingLim Min Xing
Customer Service Crew Member at Xin Tang Pte. LtdCustomer Service Crew Member at Xin Tang Pte. Ltd