Summary
Overview
Work History
Education
Skills
Software Skill
Timeline
Generic

Terence Yap

Summary

Dynamic professional with a proven track record at Barossa, excelling in team leadership and customer service. Adept at enhancing operational efficiency and training staff, I leverage strong decision-making skills to drive performance. Committed to delivering exceptional experiences, I effectively manage inventory and foster collaboration among team members.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Barossa
08.2018 - 05.2024
  • Assisted in daily operations, ensuring smooth workflow and team collaboration.
  • Supported management in inventory control and stock organization processes.
  • Contributed to staff training by providing guidance on procedures and best practices.
  • Helped coordinate scheduling and task delegation among team members.
  • Monitored customer service interactions, ensuring high-quality support standards.
  • Participated in problem-solving discussions to improve operational efficiency.
  • Maintained accurate records of transactions and inventory levels for reporting purposes.
  • Engaged in ongoing learning to adapt quickly to new systems and processes.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Receptionist

Toni And Guy
01.2012 - 07.2018
  • Managed front desk operations, ensuring efficient appointment scheduling and client check-ins.
  • Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
  • Assisted in maintaining a clean and organized reception area, enhancing overall client experience.
  • Coordinated communication between clients and stylists to optimize service delivery and satisfaction.
  • Coordinated appointment scheduling using salon management software to optimize daily operations.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Front Desk Receptionist

Hotel 81
01.2008 - 12.2011
  • Managed guest check-in and check-out processes, ensuring smooth transitions and positive experiences.
  • Assisted guests with inquiries, providing information on hotel amenities and local attractions.
  • Handled phone calls and reservations, utilizing hotel management software to optimize bookings.
  • Collaborated with housekeeping to ensure room readiness and high cleanliness standards.
  • Coordinated room assignments and maintained accurate records using hotel management software.
  • Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
  • Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
  • Monitored inventory of supplies, ordering additional materials as needed to maintain operations.
  • Developed strong relationships with repeat guests, fostering loyalty through personalized service experiences.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Education

GCE O LEVEL -

Pasir Ris Secondary School
Singapore
12.2003

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management

Software Skill

Microsoft Words

Microsoft Excel

Infotech

Goggle Meet

AGHRM

Timeline

Assistant Manager

Barossa
08.2018 - 05.2024

Receptionist

Toni And Guy
01.2012 - 07.2018

Front Desk Receptionist

Hotel 81
01.2008 - 12.2011

GCE O LEVEL -

Pasir Ris Secondary School

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Terence Yap