Terence Yap
Summary
Dynamic professional with a proven track record at Barossa, excelling in team leadership and customer service. Adept at enhancing operational efficiency and training staff, I leverage strong decision-making skills to drive performance. Committed to delivering exceptional experiences, I effectively manage inventory and foster collaboration among team members.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Barossa
08.2018 - 05.2024
- Assisted in daily operations, ensuring smooth workflow and team collaboration.
- Supported management in inventory control and stock organization processes.
- Contributed to staff training by providing guidance on procedures and best practices.
- Helped coordinate scheduling and task delegation among team members.
- Monitored customer service interactions, ensuring high-quality support standards.
- Participated in problem-solving discussions to improve operational efficiency.
- Maintained accurate records of transactions and inventory levels for reporting purposes.
- Engaged in ongoing learning to adapt quickly to new systems and processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Receptionist
Toni And Guy
01.2012 - 07.2018
- Managed front desk operations, ensuring efficient appointment scheduling and client check-ins.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Assisted in maintaining a clean and organized reception area, enhancing overall client experience.
- Coordinated communication between clients and stylists to optimize service delivery and satisfaction.
- Coordinated appointment scheduling using salon management software to optimize daily operations.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Front Desk Receptionist
Hotel 81
01.2008 - 12.2011
- Managed guest check-in and check-out processes, ensuring smooth transitions and positive experiences.
- Assisted guests with inquiries, providing information on hotel amenities and local attractions.
- Handled phone calls and reservations, utilizing hotel management software to optimize bookings.
- Collaborated with housekeeping to ensure room readiness and high cleanliness standards.
- Coordinated room assignments and maintained accurate records using hotel management software.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Monitored inventory of supplies, ordering additional materials as needed to maintain operations.
- Developed strong relationships with repeat guests, fostering loyalty through personalized service experiences.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
GCE O LEVEL -
Pasir Ris Secondary School
Singapore 12.2003
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Software Skill
Microsoft Words
Microsoft Excel
Infotech
Goggle Meet
AGHRM
Timeline
Assistant Manager
Barossa
08.2018 - 05.2024
Receptionist
Toni And Guy
01.2012 - 07.2018
Front Desk Receptionist
Hotel 81
01.2008 - 12.2011
GCE O LEVEL -
Pasir Ris Secondary School
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