TERENCE WAY THE CHUA
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Material Account Manager
ATR Eastern Pte Ltd
07.2022 - Current
- Account Management: Act as the primary point of contact for ATR material accounts in Thailand, Vietnam, Bangladesh, Indonesia, ensuring effective communication with clients and suppliers regarding material needs, orders, and status updates
- Material Procurement: Oversee the ordering and procurement of ATR-specific components and materials, ensuring the timely availability of parts for maintenance, repairs, and overhauls
- Inventory Management: Monitor and manage inventory levels to ensure sufficient stock without overstocking, optimizing the supply chain and minimizing material shortages
- Supplier Coordination: Work closely with suppliers to ensure materials meet quality standards and delivery deadlines
- Address any supplier issues or delivery problems
- Customer Relationship Management: Maintain strong relationships with internal and external stakeholders, ensuring customer satisfaction and resolving any concerns related to material supply or orders
- Forecasting and Reporting: Prepare regular reports on inventory levels, material orders, and supply chain status for senior management
- Forecast material requirements based on upcoming projects or demand
- Compliance and Quality Control: Ensure that all materials meet industry standards and regulatory requirements
- Work with quality control teams to address any non-compliance issues
- Cost Management: Assist in managing material costs, seeking opportunities to reduce costs while maintaining product quality and timely delivery
- Process Improvement: Identify opportunities for process improvements in material handling, procurement, and inventory management to increase efficiency and reduce waste
Housing Officer
Ministry of Manpower
07.2020 - 06.2022
- Engage with dormitory operators, foreign workers to understand the operations of dormitories and to diagnose management gaps and put it in place measures to raise standards
- Conduct routine inspection at dormitory to ensure safe living measure is being adhered and not compromised
- Engage with foreign workers to understand their plight and predicament, to guard them against mistreatment
- Prompt reporting of any malpractices
- Enforce against poor living conditions to deter errant employers
- Implement strategies to curb and contain the spread of COVID-19 virus within the dormitories
- Liaise with other divisions for their assistance
- Provide detailed report for dormitory license renewal, major catastrophic events and
- Practice vigilance against safe living measure breaches
Financial Planner
Great Insurance
07.2017 - 07.2019
- Providing financial planning, insurance, and investment services to clients
- Assess financial picture and understand their needs to devise an appropriate financial plan
- Work with support staff to establish client records and update their files
- Maintain ongoing relationships with clients, keeping them updated about any changes affecting their finances
Sales Executive
Crown Equipment
07.2016 - 07.2017
- Sales and rental of new/ used forklifts and lift trucks
- Responsible to achieve sales order intake and revenue targets
- Handle sales enquiries and develop new accounts Perform the full spectrum of sales cycle including prospecting, presentation, and proposal
- Report to the Sales Manager and provide weekly reports and market information
- Provide after- sales support to ensure customer satisfaction
Aftersales and Response Service Manager
Presto Expat Motor Consultancy
11.2015 - 06.2016
- Provide after sales service to existing client on car maintenance program
- Lead a team to handle24 /7 breakdown assistance, emergency response to on site accident
- Render first time on scene guidance for expatriate client during accident dispute
- Manage client car ownership by leading team member to provide servicing & repair quotation
- Manage & plan schedule car maintenance servicing for all client
- Liaise with multiple car workshops & agency for car partnership program
Technical Solution Specialist
Hewlett Packard Singapore
05.2015 - 11.2015
- Provide after sales service to existing client on car maintenance program
- Lead a team to handle24 /7 breakdown assistance, emergency response to on site accident
- Render first time on scene guidance for expatriate client during accident dispute
- Manage client car ownership by leading team member to provide servicing & repair quotation
- Manage & plan schedule car maintenance servicing for all client
- Liaise with multiple car workshops & agency for car partnership program
Technical Engineer
Republic of Singapore Air Force
06.2002 - 05.2015
- Maintain serviceability state of F5 S/ T and F15 SG Fighter Aircraft (Maintenance, troubleshooting etc
- )
- Work closely with other department to ensure general quality maintenance of the aircraft is carried out smoothly for daily operation
- Operator of ground communication with pilots to ensure aircraft is started up smoothly for flight
- Overseeing all maintenance schedules on the aircraft system, including troubleshooting and rectification
- Provided on- job training to junior technicians on flight line crew system
- Participated in numerous overseas detachments
- Involved in participating planning of deployment to overseas detachment as palletizing officer and oversees the truck movement to other bases in America
- Attend and participate in Occupational Safety & Health course
- Advise the squadron in any workplace safety related problems and de- brief squadron personnel during in- house audit
- Create awareness in workplace safety and health practices by arranging group discussion talk over workplace safety related scenario problems
- Attend and Qualified in America as a10- ton forklift driver
- Attend and Qualified as Class4 Tractor driver, Class3 Military Driver, Class5, Tractor driver in RSAF
- Event planning
- Organize and setup workplace events, co- ordinate and liaising with sub- contractor
- Working together with committees to ensure planning and sourcing of events and suppliers is carrying out smoothly
Education
Diploma - Manufacturing Engineering
Nanyang Polytechnic
01.2001
O Levels -
Presbyterian High Secondary School
01.1998
Skills
- Microsoft Office2003
- Client relations
- Teamwork and collaboration
- Customer service
- SAP
- Account management
References
John, Commander of Gul District, +65-90128835, Ministry of Manpower
Timeline
Material Account Manager
ATR Eastern Pte Ltd
07.2022 - Current
Housing Officer
Ministry of Manpower
07.2020 - 06.2022
Financial Planner
Great Insurance
07.2017 - 07.2019
Sales Executive
Crown Equipment
07.2016 - 07.2017
Aftersales and Response Service Manager
Presto Expat Motor Consultancy
11.2015 - 06.2016
Technical Solution Specialist
Hewlett Packard Singapore
05.2015 - 11.2015
Technical Engineer
Republic of Singapore Air Force
06.2002 - 05.2015
Diploma - Manufacturing Engineering
Nanyang Polytechnic
O Levels -
Presbyterian High Secondary School
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