Summary
Overview
Work History
Websites
Languages
Timeline
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Terence Hui

Singapore

Summary

Currently serving as the Head of Operations at RIDA Global, with a strong passion for the logistics industry. Focused on driving operational excellence and innovation to enhance efficiency and service quality.

Overview

8
8
years of professional experience

Work History

Head of Operations

RIDA Global Pte Ltd
05.2024 - Current
  • Responsible for organisational vision and strategy through operational oversight, performance monitoring, and financial management
  • Leading process optimisation, managing offshore operations for scalability, and collaborating with product teams to implement AI routing for enhanced delivery network capabilities and superior service quality.

Manager, Delivery Operations

Teleport
02.2023 - 04.2024
  • Led multidisciplinary teams encompassing hub operations, delivery logistics, and digital forwarding to deliver seamless door-to-door parcel services across South East Asia, ensuring >97% on-time performance for next-day deliveries
  • Pioneered foundational improvements across operations, laying groundwork for hub automation, optimising capacity planning, implementing routing logic enhancements, and strengthening driver compliance frameworks to drive operational excellence
  • Negotiated contracts with in-house drivers, first-mile partners, cross-dock operators, and last-mile delivery partners to implement cost-saving initiatives.

Logistics Manager

Oddle
01.2021 - 01.2023
  • Managed a team of technical support agents and customer service agents in providing reliable food delivery service to merchants and customers across 4 different countries (Singapore, Malaysia, Taiwan, and Hong Kong)
  • Defined local reporting guidelines and developed monitoring dashboards to improve logistics KPIs and P&L performance and customer satisfaction index across 4 different countries
  • Incorporated delivery partner allocation logic for scheduled and express food deliveries by analysing key delivery partners' performance metrics and delivery costs, resulting in $20,000 cost savings per month.

Transportation Operations Manager

RedMart
07.2019 - 01.2021
  • Managed 3PL (Cost, Portfolio, Strategy, Contracts, Performance, Relationship, and Change Management) for transport network of RedMart (First Mile, Middle Mile, Fleet, Cross Docks, and Last Mile)
  • Negotiated contracts with first-mile partners, fleet partners, cross-dock operators, and last-mile partners to attain PC2 neutral for transport operations.

Assistant Manager - Routing, Cost & Capacity Scheduling

RedMart
07.2018 - 07.2019
  • Managed a team of traffic controllers effectively optimizing route quality of First Mile pick-ups and Last Mile deliveries by coaching and developing traffic controllers' skills
  • Led process improvement initiatives that facilitate scheduled delivery to be delivered >97% on time while increasing driver's productivity from 11.0 to 11.8 orders per van through defining routing metrics and researching delivery logistics landscape (zoning) and analyzing key strengths of RedMart's fleet (delivery partners, in-house drivers, and gig drivers)
  • Pioneered the launch of gig drivers to the delivery network which results in an initial 5% increase in order volume.

Transport Analyst

RedMart
07.2017 - 07.2018
  • Analysed key transport performance metrics (route quality, drivers' productivity, on-time deliveries, and failed deliveries) and delivery network costs, providing insightful analysis to management team for decision making
  • Generated and processed reports for both internal and company-wide weekly meetings
  • Designed and introduced a new delivery method for deliveries in central business district (CBD) areas that improved on-time deliveries by 5% and lowered failed deliveries by 50%.

Operations Executive (Shift Duty Manager)

PSA Singapore
06.2016 - 06.2017
  • Anticipated and resolved costly operational disruptions, making real-time decisions in a fast-paced and dynamic working environment
  • Supervised more than 100 ground staff and 200 truck drivers per shift to ensure that operational activities are run smoothly.

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

Head of Operations

RIDA Global Pte Ltd
05.2024 - Current

Manager, Delivery Operations

Teleport
02.2023 - 04.2024

Logistics Manager

Oddle
01.2021 - 01.2023

Transportation Operations Manager

RedMart
07.2019 - 01.2021

Assistant Manager - Routing, Cost & Capacity Scheduling

RedMart
07.2018 - 07.2019

Transport Analyst

RedMart
07.2017 - 07.2018

Operations Executive (Shift Duty Manager)

PSA Singapore
06.2016 - 06.2017

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Terence Hui