Terence Chan
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Team Leader, Sales
K C Dat (S) Pte Ltd
07.2011 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Relocation Consultant
SANTA FE RELOCATION SERVICES (S) PTE LTD
01.2010 - 07.2011
- Managed complex international moves, navigating cultural differences and language barriers to ensure seamless transitions for clients.
- Increased successful relocations by developing customized plans tailored to each client''s unique requirements and preferences.
- Provided exceptional customer service by addressing concerns promptly and effectively resolving issues that arose during the relocation process.
- Maintained up-to-date knowledge of industry trends and regulations, providing expert advice to clients throughout their relocation journey.
- Enhanced client satisfaction by providing personalized relocation services and addressing individual needs.
Sales Executive
CHASEN LOGISTICS SERVICES PTE LTD
06.2006 - 12.2009
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Move Consultant
THE FAMILY MOVERS (S) PTE LTD
03.2004 - 06.2006
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers to better understand customer needs and recommend appropriate solutions.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Financial Advisor
PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LTD
09.2000 - 09.2004
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
Education
High School Diploma -
Singapore Polytechnic
Singapore07.1997
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
Certification
FIDI EiM
Movies, Reading, Sea sports, Basketball, Table-tennis, Jogging,
A leader and a team player who is inspired to excel in every aspect in lift. Excellent people skill. Willing to learn, willing to take up new challenges.
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Advanced (C1)
English
Bilingual or Proficient (C2)
Timeline
Team Leader, Sales
K C Dat (S) Pte Ltd
07.2011 - Current
Relocation Consultant
SANTA FE RELOCATION SERVICES (S) PTE LTD
01.2010 - 07.2011
Sales Executive
CHASEN LOGISTICS SERVICES PTE LTD
06.2006 - 12.2009
Move Consultant
THE FAMILY MOVERS (S) PTE LTD
03.2004 - 06.2006
Financial Advisor
PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LTD
09.2000 - 09.2004
High School Diploma -
Singapore Polytechnic