Teoh Caroline

Work History

Jonsson Protein

08.2023 - Current

Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Managed client relationships through regular check-ins and updates on project progress.
Developed innovative strategies for clients, resulting in increased revenue and business growth.
Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Created and managed project plans, timelines and budgets.
Supported creation of detailed, technical financial models to value potential acquisition targets.

Dc Multimedia

08.2020 - 08.2023

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Achieved consistent performance metrics by meeting or exceeding established targets for call quality, sales conversions, and customer satisfaction ratings.
Boosted sales through effective communication of product features and benefits to potential clients.
Identified opportunities for upselling or cross-selling products based on customers'' needs and preferences during calls.
Completed daily and weekly sales reporting using assigned tools.
Completed daily cold calling and outreach to build sales pipeline.
Answered calls, took messages, and transferred calls to correct individuals.
Asked pertinent questions to understand customer requirements.
Made average of Number outbound and inbound calls per day.

Hutz Fashion

08.2016 - 07.2019

Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Recommended complementary purchases to customers, increasing revenue.