Teo Ee Lin (Bella)
Summary
Successful Executive with over 8 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative / Sales Executive
Temasek Club
11.2015 - 12.2023
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Increased revenue through effective negotiation of contracts with clients and suppliers.
- Mentored junior staff for accelerated career growth, developing future leaders within the organization.
- Ensure all the events are run smoothly ending by soliciting feedback from the customers for future improvement.
- Updated events forecast and conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented company policies, technical procedures and SOP for preserving integrity and security of data, reports, and access.
- Reported issues to higher management with great detail.
- Streamlined financial reporting processes for more accurate forecasting on monthly basis by segregating difference sources of clienteles.
- Responded to tender bidding business opportunities from Gebiz, Vital and other platform.
- Planned work schedule / duty roster for the departments.
Sales Executive
Republic Of Singapore Yacht Club
10.2012 - 11.2015
- Set a sales target for Banqueting / Catering and rooms accommodation.
- Revamped packages to increase potential business revenues from time to time.
- Prospected new potential clients.
- Attended to members / customers through phone calls, emails and walk-in enquiries for Seminar, Meeting, Birthday, Lunch or Dinner, Dinner & Dance, Solemnization and Wedding function.
- Followed up with guests after sending out the proposals.
- Managed the validation and confirmation of the function, issued banquet orders for pre/post event’s coordination.
- Liaised with banquet operation teams and relevant suppliers.
- Work closely with several departments for in-house events such as corporate night, Oktoberfest, Commodore’s day, Annual Boat Show, Annual Charity Cruise, Club’s countdown party and etc…
- Prepare event orders for in-house monthly committee meeting.
Education
Bachelor of Arts - Int Hotel & Tourism Management (Major in Events M)
Kolej Damansara Utama, Penang
Malaysia12.2010
Skills
- New Business Development - upselling / cross-selling
- Expense Control, Vendor Negotiations
- Project / Strategy Planning
- Time and Operations Management
- Interpersonal Skills
- Team Leadership
- Policy Development
- Procedure Implementation
- Administrative Skills
Certification
- Intercultural Communication Workshop
- Professional Selling Techniques
- Fundamentals of the Personal Data Protection Act (2020)
- Food and Beverage Safety and Hygiene Policies and Procedures (Basic)
- First Aid Course
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Administrative / Sales Executive
Temasek Club
11.2015 - 12.2023
Sales Executive
Republic Of Singapore Yacht Club
10.2012 - 11.2015
Bachelor of Arts - Int Hotel & Tourism Management (Major in Events M)
Kolej Damansara Utama, Penang
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