Teo Jun Zhao
Senior Support Engineer
Summary
A proactive and results-oriented Senior Support Engineer at Toffs Technologies Pte Ltd, recognized for improving customer satisfaction through efficient incident resolution, proactive system monitoring, and a hands-on problem-solving approach. Skilled in scripting (Python, HTML, JavaScript), developing internal tools, and creating comprehensive knowledge base articles that significantly reduced ticket escalations.
Known for being personable and resourceful, with a solid understanding of software systems and network infrastructure. Adept at delivering tailored technical solutions, collaborating cross-functionally, and enhancing operational uptime.
Thrives in fast-paced environments, consistently resolving complex technical issues while maintaining clear communication with both technical and non-technical stakeholders. Eager to leverage a strong foundation in IT and transferable skills to explore new opportunities and contribute to operational excellence.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Senior Support Engineer
Toffs Technologies Ptd Ltd
09.2018 - Current
- Led training sessions for internal staff members, boosting their technical knowledge and skills in key areas of expertise.
- Implemented proactive monitoring systems to identify potential issues before they escalated into major problems.
- Resolved critical technical problems for clients, improving overall customer satisfaction.
- Reduced ticket escalations by implementing knowledge base articles that addressed common client concerns.
- Devised custom solutions tailored to specific client needs, ensuring successful integration with existing systems while minimizing disruptions in operations.
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
Auxiliary Police Officer
Aetos Security Management
03.2016 - 08.2018
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
- Conducted security checks at various locations, deterring potential criminal activities and safeguarding the community.
- Participated in ongoing training sessions, enhancing personal skills and knowledge relevant to auxiliary policing duties.
- Served as a visible deterrent for criminal activity by establishing a visible presence within communities while on patrol.
Education
Bachelor of Science - Computing Science
PSB Academy
Singapore 04.2001 -
Associate of Science - Cyber Security
PSB Academy
Singapore 04.2001 -
Skills
Customer support
Timeline
Senior Support Engineer
Toffs Technologies Ptd Ltd
09.2018 - Current
Auxiliary Police Officer
Aetos Security Management
03.2016 - 08.2018
Bachelor of Science - Computing Science
PSB Academy
04.2001 -
Associate of Science - Cyber Security
PSB Academy
04.2001 -
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