Teng Hao Zhe
Singapore
Summary
Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
6
6
years of professional experience
Work History
District Manager
SEONGGONG PTE LTD
11.2020 - Current
- Company Overview: (SEORAE, POCHA, BULGOGI SYO, NAMU BULGOGI)
- Oversee and manage the operation of 4 locations, ensuring all branches meet or exceed performance goals
- Develop and execute business strategies to achieve revenue targets, enhance customer experience, and improve operational efficiency
- Monitor key performance indicators (KPIs) across all location, analyzing data identify trends and implement improvements
- Collaborate with cross-functional teams to ensure compliance with company policies and local regulation
- Worked closely with the marketing team to design and execute strategic campaigns, driving measurable sales growth and enhancing brand presence
Trainee Restaurant Manager
SONG FA BAK KUT TEH FOOD PTE LTD
04.2019 - 11.2020
- Acquired in-depth knowledge of entire store operations, proficiently performing all roles, including host, server, cashier, and more
- Trained, supervised, and mentored staff to ensure optimal performance
- Ensured compliance with company policies and maintained high standards for safety and food quality
- Professionally addressed customer inquiries, complaints, and feedback to ensure satisfaction
- Organized and managed weekly staff schedule
- Recorded payroll data accurately
- Handled supplier communications and placed weekly stock orders
- Managed daily sales operations, including cashier float and petty cash claims
Education
SPM -
SMK ST.THERESA
MALAYSIA01.2016
Skills
- Multi-location Operation Management
- Leadership & Team Development
- Strategic Planning & Execution
- Performance Analysis & Improvement
- Customer Relationship Management
- Budgeting & Cost Control
- Excellent Communication & Interpersonal Skills
Languages
Able to write and speak in Mandarin, English and Bahasa Malaysia.
Able to understand and speak basic Hokkien and Cantonese.
Timeline
District Manager
SEONGGONG PTE LTD
11.2020 - Current
Trainee Restaurant Manager
SONG FA BAK KUT TEH FOOD PTE LTD
04.2019 - 11.2020
SPM -
SMK ST.THERESA
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