Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic

Telega Sivasangaran

Johor Bahru

Summary

Proven leader with a track record of enhancing customer satisfaction and driving sales growth at Kentucky Fried Chicken through strategic planning and effective merchandising. Skilled in operations management and staff development, demonstrating adaptability and strong problem-solving abilities. Excelled in fast-paced environments, significantly improving team performance and business outcomes.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Kentucky Fried Chicken
12.2019 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.

Comis

Island Creamery
05.2019 - 11.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Chef and Supervisor

Siam-Siam Boat Noodles
02.2017 - 02.2019


  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.


Chef

The Chill House
12.2015 - 12.2016


  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.

Trainee Chef

The Windmill Station
01.2014 - 02.2015
  • Cleaned kitchen counters, refrigerators, and freezers.
  • Mastered proper knife skills to efficiently complete vegetable cuts, meat trimming, and filleting tasks.
  • Prepared mise en place prior to service hours for seamless execution of menu items during peak times.
  • Assisted head chef in creating innovative dishes for daily menus, resulting in increased customer satisfaction.
  • Received positive feedback from supervisors for exceptional teamwork and adaptability during busy shifts.

Education

UPSR -

SJK(T)SEKOLAH JENIS KEBANGSAAN TAMIL
Malaysia

PMR/SPM -

SMK TUNKU AMPUAN NAJIHAH (STAN)
Malaysia

Skills

  • Operations Management
  • Staff Development
  • Product Management
  • Effective Communication
  • Adaptability and Flexibility
  • Problem Resolution
  • Multitasking
  • Organizational Skills
  • Work Planning and Prioritization
  • MS Office

Languages

English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Tamil
Intermediate (B1)

Reference

Miss Mala

Owner of Chill House

+6012-3063088


Mr Chris

Owner of Siam-Siam Boat Noodles

+6016-7110186

Timeline

Assistant Manager

Kentucky Fried Chicken
12.2019 - Current

Comis

Island Creamery
05.2019 - 11.2019

Chef and Supervisor

Siam-Siam Boat Noodles
02.2017 - 02.2019

Chef

The Chill House
12.2015 - 12.2016

Trainee Chef

The Windmill Station
01.2014 - 02.2015

UPSR -

SJK(T)SEKOLAH JENIS KEBANGSAAN TAMIL

PMR/SPM -

SMK TUNKU AMPUAN NAJIHAH (STAN)

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Telega Sivasangaran