Tejal Bonekar
Singapore
Summary
Seasoned IT professional with 22+ years of experience in IT delivery, digital transformation, and innovation across banking, finance, and telecommunications. Expert in designing scalable, integrated architectures that streamline business processes and drive operational excellence. Adept at stakeholder management, aligning diverse teams and executives to achieve project objectives, and revising deployment strategies and solutions to mitigate delivery delays, ensuring on-time and high-quality outcomes. Skilled in translating complex requirements into innovative technical designs while fostering collaboration and adaptability in dynamic environments. Proven track record in startup collaborations, multi-vendor management, and executing digital initiatives across geographies.
Overview
25
25
years of professional experience
Work History
Business Process and Solution Architect – Telecom Transformation
Accenture Technologies
11.2021 - Current
- Led the solution design of digital self-care platforms for retail service providers (Singapore’s Passive network provider and OTT provider), improving service operations efficiency by 35%, enhancing revenue assurance, and increasing workforce productivity by 30%
- Designed end-to-end business processes for Order-to-Cash, Trouble-to-Resolve, and Engineering Planning, ensuring alignment with regulatory requirements and customer experience goals
- Proven leader in designing and delivering enterprise-wide transformation initiatives, leveraging a robust portfolio of packaged solutions including Oracle Order Management(OSM), Oracle Unified Inventory Management (UIM), Oracle Billing and Revenue Management (BRM), Workforce Management, iValua for Contract Management, and CloudSense CPQ
- Orchestrated cross-functional stakeholder alignment across 29 customer teams, driving seamless design approvals, mitigating project risks, and ensuring successful requirement and change management to accelerate digital transformation
- Spearheaded process re-engineering initiatives to resolve complex and disconnected workflows, creating a streamlined, data-backed solution approach
- Managed a globally distributed hybrid team across four geographies and time zones, ensuring high-quality delivery while optimizing costs and timelines
Pre-Sales Solution Consultant
Tech Mahindra Limited
01.2019 - 07.2019
- Architected and presented Telco digital transformation and Telco Cloud solutions, developing strategic roadmaps and integrating hybrid cloud technologies to enhance scalability and efficiency
Head of Labs & Program Manager – Innovation (CTO Office)
Tech Mahindra Limited
01.2012 - 12.2018
- Part of CTO team responsible for research and incubation of Centers of Excellence (COEs) in emerging technologies such as RPA, AI, Blockchain, Gamification, Cloud, and Security, leading to enterprise-ready solutions and MVPs for telecommunications, healthcare, finance, and retail
- Established an enterprise-wide 5-pronged innovation framework focusing on Ideation, Startup Ecosystem, Entrepreneurship, Labs, and Partner Ecosystem
- Led the design and implementation of AI, Mixed Reality, IoT, and Blockchain-powered solutions across Banking, Telecom, and Healthcare industries
- Successfully implemented key customer projects, including: Gamification strategies to increase customer acquisition in the young adult segment for Retail Banking, AR-enabled solutions for assisted fieldwork in Telecom and Manufacturing sectors, Smart contracts for purchase order settlements between enterprises and vendors, IoT-enabled healthcare solutions for fall detection in Alzheimer's patients
- Conducted Design Thinking workshops, Ideathons, and Hackathons to upskill teams and foster a culture of innovation
Lead Platform Solution Designer – BT
Tech Mahindra Limited
01.2004 - 12.2011
- Identified as a lead platform architect from TechMahindra for Engineering Workforce Management
- This platform included applications necessary for management of Field Force activities of 35,000 field engineers across UK
- Digitized and automated legacy paper-based workflows into BT’s Workforce Management platform, reducing manual effort and improving equipment maintenance efficiency by 40%
- Delivered Quote-to-Order, Order-to-Install, and Install-to-Repair service specifications, achieving 90% Right First Time targets and enhancing operational efficiency
- Developed a standardized Workforce Management capability solution, enabling scalability and seamless integration for service providers, which was later repurposed and resold to clients like Northumbrian Water and a leading Middle East telecom provider
- Led system modernization initiatives, transitioning from legacy systems to scalable, service-oriented architectures as part of BT’s common capability transformation program
Team Lead
Polaris Software Labs
08.2003 - 12.2003
- Led a functional design team for the Lending Product (OrbiLending), supporting end-to-end loan lifecycle management
- Successfully delivered Loan and Lead Generation modules as part of the product release roadmap
Team Lead
Nucsoft Ltd
03.2000 - 07.2003
- Led multiple projects for Citibank’s Trade Finance domain, including migration of trade systems, regulatory compliance enhancements, and automation of self-assessment processes for the CEEMEA region
Education
Bachelor Of Engineering
Shah & Anchor Kutchi Engineering College, Mumbai
India06-1999
Skills
- Enterprise Architecture Solutions
- Digital Transformation Expertise
- Business Process Re-engineering
- Telecom OSS & BSS
- Cloud & API-driven Architectures
- Emerging Technologies & Innovation Labs
- Agile, Design Thinking & DevOps
- Customer & Stakeholder Management
Timeline
Business Process and Solution Architect – Telecom Transformation
Accenture Technologies
11.2021 - Current
Pre-Sales Solution Consultant
Tech Mahindra Limited
01.2019 - 07.2019
Head of Labs & Program Manager – Innovation (CTO Office)
Tech Mahindra Limited
01.2012 - 12.2018
Lead Platform Solution Designer – BT
Tech Mahindra Limited
01.2004 - 12.2011
Team Lead
Polaris Software Labs
08.2003 - 12.2003
Team Lead
Nucsoft Ltd
03.2000 - 07.2003
Bachelor Of Engineering
Shah & Anchor Kutchi Engineering College, Mumbai
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