Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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TEH YIK HUI

TEH YIK HUI

Summary

Experienced with guest service, team leadership, and high-pressure environments. Utilizes excellent communication to enhance customer satisfaction and team efficiency. Track record of maintaining high standards of service and seamless dining operations.

Overview

7
7
years of professional experience

Work History

Captain

Hua Ting Restaurant
05.2024 - Current
  • Showed high-level understanding of fine dining standards and practices.
  • Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
  • Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
  • Completed restaurant opening and closing functions that included POS report generation.
  • Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
  • Served as a liaison between kitchen staff and guests, communicating special requests or allergy concerns effectively.
  • Collaborated with chefs to accommodate dietary restrictions or special requests from guests.

SERVICE ATTENDANT

Mott 32
02.2021 - 04.2024
  • Assists the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing to optimise our guests dining experience.
  • Keeps station restocked throughout the shift.
  • Cleans large and small trays and tray stands to be ready for service.
  • Reads order tickets as they arrive and place onto ticket minder.
  • Tracks cooking times on all orders, checks finished product for proper degree of doneness, appearance, and plate presentation.
  • Accomplishes all job duties while adhering to all safety guidelines and practices throughout the shift.

WAITRESS

Summer Palace (Michelin STAR Restaurant)
03.2019 - 03.2021
  • Check with guests to ensure satisfaction with each food course and beverages. Responsible for clearing, collecting and returning food and beverage items to proper area.
  • Maintain cleanliness of work areas, china, glass, etc. throughout the shift
  • Food Runner Picks up food product for orders placed by the service staff and delivers the meal to our guests.
  • Assists the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing to optimise our guests dining experience.
  • Keeps station restocked throughout the shift.
  • Cleans large and small trays and tray stands to be ready for service.
  • Reads order tickets as they arrive and place onto ticket minder.
  • Tracks cooking times on all orders, checks finished product for proper degree of doneness, appearance, and plate presentation.
  • Accomplishes all job duties while adhering to all safety guidelines and practices throughout the shift.

SERVER

Din Tai Fung
07.2018 - 03.2019
  • Taking orders and serving food and beverages to guests.
  • Play an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meal and take action to correct any problem

Education

SPM - undefined

SMJK SAN MIN
12.2016

Skills

  • Service Attitude
  • Obedience and collaboration
  • Observant
  • Relationship building
  • Communication
  • Team management
  • Guest service
  • Fine-dining expertise

LANGUAGES

Chinese | Native
English | Intermediate
Malay | Intermediate
Hokkien | Intermediate
Cantonese | Native

Timeline

Captain

Hua Ting Restaurant
05.2024 - Current

SERVICE ATTENDANT

Mott 32
02.2021 - 04.2024

WAITRESS

Summer Palace (Michelin STAR Restaurant)
03.2019 - 03.2021

SERVER

Din Tai Fung
07.2018 - 03.2019

SPM - undefined

SMJK SAN MIN

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TEH YIK HUI