TEGUH PRIBADI
Summary
Driven by a results-focused approach, I excelled at CV LILY FOODS INDONESIA by spearheading sales strategies that significantly enhanced revenue and expanded market presence. My expertise in client relationship management and marketing strategy, coupled with a talent for motivating teams, has consistently driven growth and customer satisfaction. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions.
Overview
21
21
years of professional experience
Work History
SALES MANAGER
CV LILY FOODS INDONESIA
11.2012 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Customer Service Executive
CV MBOK SRI PALU
01.2006 - 11.2012
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
Customer Service Associate
CV RADIAL
01.2003 - 01.2006
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Education
High School Diploma -
SENIOR HIGH SCHOOL SMA NEGERI 1 PURWAKARTA
PURWAKARTA06.2002
Skills
- Client Relationship Management
- Goal Setting
- Sales process
- Prospecting skills
- Marketing strategy
- Issue Escalation
- Call center experience
- Call Control
- Live chat support
Languages
English
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Timeline
SALES MANAGER
CV LILY FOODS INDONESIA
11.2012 - Current
Customer Service Executive
CV MBOK SRI PALU
01.2006 - 11.2012
Customer Service Associate
CV RADIAL
01.2003 - 01.2006
High School Diploma -
SENIOR HIGH SCHOOL SMA NEGERI 1 PURWAKARTA
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