Tee Kin Siong (Shawn)
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
11
11
years of professional experience
Work History
Senior Sales Manager
Qoo10 PTE.LTD.
08.2023 - Current
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing and Campaign teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Acquire deals and engage existing retailers, wholesalers, traders, merchants and general stores all over Singapore to onboard Qoo10 platform.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Operations Lead
Global Integrated Communications Pte Ltd
02.2023 - 08.2023
- Oversaw problem resolution to address barriers to operational efficiency.
- Planned operations and activities, and led projects.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Recommended actionable changes, lead provisioning and draft plans to maintain operational status.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Negotiated with distributors to find quality products and best prices.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Sale Manager
J&W Premium And Exclusive
10.2018 - 02.2023
- Manage various e-commerce platforms. (Qoo10, Carousell, Lazada, Shopee and own websites)
- Work closely with the marketing department to plan advertising campaign
- Identify new and current market trends
- Perform general sales activities on both online and offline platforms
- Maintain general administration files and systems along with reports
- Events management on both online and offline platforms (Eg. 10/10 , 11/11, Christmas sales,Roadshow)
- B2B collaboration and Branding (iFFALCON and TCL) - Liaise closely with Marketing and Strategy teams to develop new business initiatives
- Assess go-to-market opportunities, coordinate product launches, and represent TCL at largest consumer electronics exhibitions events (COMEX and Tech Show) - Establish and grow business relationships with management of Important partners (NTUC, GIANT, Audio House, etc..)
- Communicate unique value proposition of TCL products and potential business benefits to secure successful deal closure
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Restaurant Manager
Kyoto Asian Street Eats
09.2017 - 09.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
Team Leader
AETOS Holdings
03.2013 - 08.2017
- Provide crime prevention training
- Passport and Flight boarding pass security check
- Advance lethal weapons training
- Exceptional problem solver
- Write reports on arrests made, activities performed and unusual incidents observed
- Involve in roadshow and events deployment E.g F1, Airshow, New Year Countdown and Christmas
- Discipline and Responsibility
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
Diploma - Manufacturing Management And Administration
MMA
2020
Skills
- Leadership
- Teamwork and Collaboration
- People Management
- Daily Workflow Improvement
- Maintain Systems
- Troubleshoot Service Issues
- Account Acquisition
- Account Management
- Work Planning and Prioritization
- B to B sales
- Business development and planning
- Rapport and relationship building
Additional Information
- ADDRESS : , Jurong West 640521
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Senior Sales Manager
Qoo10 PTE.LTD.
08.2023 - Current
Operations Lead
Global Integrated Communications Pte Ltd
02.2023 - 08.2023
Sale Manager
J&W Premium And Exclusive
10.2018 - 02.2023
Restaurant Manager
Kyoto Asian Street Eats
09.2017 - 09.2018
Team Leader
AETOS Holdings
03.2013 - 08.2017
Diploma - Manufacturing Management And Administration
MMA
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