Sports, Music, Food and Travels
Ted Llaguno
Singapore
Summary
Sales Executive with over 10-years of experience in providing high level of customer service and sales strategies. Strong 7-years background in manufacturing industry engaging in logistics and process engineering.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Sales Consultant
The Living Company
8 2022 - Current
- Report directly to Operations manager to discuss showroom concerns and overall operations; Managed the website, by ensuring item descriptions, pricing, inventories, photos & etc are correct and up to date.
- Upload marketing ads for the current promotions.
- Managed the E-commerce platforms such as Lazada, Shopee, and Carousel by uploading the details of the featured items and photos. Assisted and follow up all client enquiries.
- Supervised store operations by ensuring the cleanliness of the showroom, maintain the furniture and accessories are well arranged.
- Installed the lightings, making ensure it illuminates well the whole shop floor.
- Attend walk-in clients and recommend the best and suitable items for their house.
- Settle the order confirmation and booked the earliest delivery date. Make sure the items are well packed prior to delivery.
- Coordinated with the accounts and logistics team for the pre-order items. Make sure all the clients request(s) for the customization are followed.
- Follow up the clients to settle the outstanding balance before the scheduled delivery.
- Received the goods from container, unpacked, assembled and then displayed to the showroom.
- Send the end of the day report to the manager for clients to follow up, new enquiries, and closed sales.
Sales Executive
Sphere - The Living Space
06.2022 - 08.2022
- Report directly to Store manager for the individual sales target and quotation list.
- Prepared quotations as per customization request and make sure correct pricing are followed.
- Follow up closely shipment’s ETA for all orders and arranged the delivery as per customer's requests.
- Approached walk-in customers and share the company background & concept, and introduce the brands that we carry. Shared to the client the latest promotion.
- Maintained the cleanliness of the showroom.
Sales Associate
Proof Living
11.2019 - 06.2022
- Report directly to Operations manager for the individual sales target and quotation update.
- Prepared quotations vigilantly to ensure the customization request and pricing are followed to avoid mistakes.
- Proposed to the customers aided with mood board design concepts to generate into a big ticket sales.
- Follow up closely shipment’s ETA on all orders and arranged the delivery as per requests.
- Operated the Dynamics NAV system to check the inventory, create item and customer card, and invoicing.
- Approached walk-in customers and share the company background, the brands that we carry. Shared the latest in-house and mall promotions.
- Performed after sales service when items are delivered to build good rapport.
- Prepared the closing report and submit to Finance.
Furniture Sales Expert
Crate & Barrel
09.2014 - 11.2019
- Sold furniture items and accessories.
- Maintained and organized a customer database for faster follow up.
- Respond to inquiries via telephone and email.
- Attended walk-in customers and provided with them the product knowledge, features, & benefits.
- Performed after sales service to generate loyal customers and increase brand value.
- Informed the customers the status of the shipment for backorders and arranged the delivery date as per requests.
- Prepared invoices, operated cash register, card terminal, POS, and Dynamic NAV system.
- Liaised with Forwarders for overseas shipment.
- Replenished stocks in the shop floor and maintained cleanliness in the showroom.
Customer Service
Royal Sporting House
04.2013 - 09.2014
- Sold exclusively Lacoste apparel products, shoes, bags, watches & accessories.
- Ensured efficient and timely replenishment of sales floor merchandise.
- Organized store merchandise racks by size, style and color to promote a visually appealing environment.
- Provided excellent customer service to cultivate loyalty and satisfaction to achieve monthly sales quota.
- Operated the POS System and Cash register.
- Responded to customer requests via telephone and email.
- Mentored new sales associates to contribute to the store's positive culture.
Logistics Officer
FMC Philippines Inc.
04.2011 - 10.2011
- Prepared all export documents required, such as: invoices, packing list, bill of lading, letter of credit, certificate of origin, certificate of analysis, insurance, product specification, certificate of free sale, packing declaration.
- Liaised with Freight forwarders and couriers, requesting for quotation and booking.
- Attended call and email inquiries, and provided assistance they needed.
- Monitored finished goods packed and maintained the inventory stage at the warehouse.
- Prepared work order for repairs and maintenance.
Industrial Engineer
Autoliv Izumi Philippines Inc.
03.2006 - 09.2009
- Supported the production line to improve productivity and efficiency.
- Submitted proposals pertaining to productivity and quality improvements aided with LEAN concepts and Quality Tools.
- Conducted time and motion study to compute daily target and to meet the shipment deadline.
- Oversees production line to ensure that work instructions, process flow charts, check sheets, OPI documents, PPE requirements, PFMEA are maintained and followed.
- Conducted investigation through cross functional team workshop, corresponding to machine and operator performance issues resulting to downtime. Identify the root cause using the Fishbone Diagram and provided countermeasures aided with action plan.
- Participated the weekly Environmental Management System (EMS) meetings.
- Performed Internal Auditing as required by Quality Management System(QMS) standards.
- Prepared documents in compliance to ISO9000/9001, ISO14001 and TS16949 Standards.
Process Engineer
Metro Wear Incorporated
12.2003 - 03.2006
- Supervised two Cell/Line with 60 operators and 2 technicians.
- Ensured the manpower set-up of the line and sufficient supply of raw materials prior to start of work.
- Conducted daily meetings to operators and motivated them before the start of work. Discussed the target output and production schedule.
- Conducted time and motion study to forecast the production target and meet the shipment date.
- Collaborated with the Technical Supervisor for machine set-up and balancing the line/cell.
- Initiated the quick changeover, involving the operators, machine, materials, and to minimize the downtime.
- Ensured the operators are wearing the correct PPE and work standards are followed.
- Evaluated the performance of the operators. Check the tardiness and absenteeism.
Education
Bachelor's Degree - Industrial Engineering
Cebu Institute of Technology
Philippines 06.1998 - 05.2003
High School -
St. Dominic Learning Center
Philippines 06.1994 - 05.1998
Primary School -
Marie Ernestine School
Philippines05.1994
Skills
- Adept in MS Office (Word, Excel, Power point; Google apps and services
- Proficient in POS, NAV, SAP, QuickBooks system
- Knowledgeable in Time & Motion study, Quality tools, and Lean Manufacturing
- Export and shipping documentation
- Excellent communication skills
- Sales strategies and customer service
Certification
Foundations of Leadership Excellence, July 2010
Interests
Timeline
Sales Executive
Sphere - The Living Space
06.2022 - 08.2022
Sales Associate
Proof Living
11.2019 - 06.2022
Furniture Sales Expert
Crate & Barrel
09.2014 - 11.2019
Customer Service
Royal Sporting House
04.2013 - 09.2014
Logistics Officer
FMC Philippines Inc.
04.2011 - 10.2011
Industrial Engineer
Autoliv Izumi Philippines Inc.
03.2006 - 09.2009
Process Engineer
Metro Wear Incorporated
12.2003 - 03.2006
Bachelor's Degree - Industrial Engineering
Cebu Institute of Technology
06.1998 - 05.2003
High School -
St. Dominic Learning Center
06.1994 - 05.1998
Sales Consultant
The Living Company
8 2022 - Current
Primary School -
Marie Ernestine School
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