Summary
Overview
Work History
Education
Skills
Certification
Timeline
Projects and Achievements
Hi, I’m

Tayzar Khine (Tyler) Soe

Operational Management
Singapore

Summary

Focused operational excellence manager with over 9 years experiences in adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

9
years of professional experience
6
years of post-secondary education
4
Certificates

Work History

AMAZON FULFILLMENT CENTER
Singpaore

Interim Area Manager II
07.2021 - 06.2022

Job overview

  • Leads and supports outbound department processes improvement in short term wins and process design/redesign in long term wins projects and owner of FC removals (Reverse Logistics) and outbound Ship-Dock processes
  • Gather and analyze data across outbound functions to network optimization, process improvement, productivity, and customer experiences improvements
  • Implemented best practice documentations for the team and provided to the learning & development team as training material guide
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Established benchmark metrics for department by diligently working with local Ops excellent team, and WW Ops EC team
  • Providing data to DevOps team to eliminate team rework loops, reducing, and automating manual work by creating useful tools, automated spreadsheet, and essential dashboard for operation
  • Monitoring key metrics and performing root cause analysis to identify improvement opportunities within department
  • Participating in Gamba walk weekly to understand top issues, barriers, and safety by departments in fulfillment center
  • Hosting weekly and monthly meetings with team to share department success stories, goals, and expectations for department, to get update projects status from function managers and to identify what are barriers that team is facing currently
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Monitor KPIs and daily customer demand trends to develop and implement action plans in of goal deficiency for course correction and sustainment
  • Initiated pilot program allowing bench talent to operate alternate locations during managers absence as new component of career development for future leaders.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

AMAZON FULFILLMENT CENTER
Singapore

Interim Area Manager
09.2019 - 07.2021

Job overview

  • Proficient in managing outbound functions - flow, pick, pack, sort & ship.
  • Daily communication with respective functional Team Leads to manage team of 30 to 50 associates to deliver our customer's orders in time, along with maintaining and creating safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Improved communications, more efficiency and productivity within team.
  • Developed and implemented solutions and optimized processing in dilution units to manage workflow to exceed shift target volumes on constant, hourly, and daily basis
  • Continuously contribute ideas and tactics to achieve operation strategy for daily and for peak periods.

FRANCOIS MARINE GROUP
Singapore

Operation Manager Cum Logistics
01.2018 - 06.2019

Job overview

  • Responsible for overseeing type 3 premium bonded warehouses included with chiller and frozen sections.
  • Built and reviewed master service agreements to simplify and streamline contract negotiation process.
  • Managed team of over 30 for warehouse and operation; arrangement for supply services includes general ship supplies, marine equipment, and spare parts to fulfill client's request on time as per provided schedule
  • Coordinate with internal & external stakeholders, 3PLs, to provide catering services for offshore, new build and dry dock area as per clients requested.
  • Assist in exploring and identifying business development opportunities with existing or new customers
  • Ensure cargos, containers, shipments, and documentation process according to industry standards or sector requirements.

COMMONWEALTH CAPITAL GROUP
Yangon

Startup Operation Manager
04.2015 - 04.2017

Job overview

  • PastaMania, Singapore's largest Italian casual dining restaurant chain successfully opened its first outlet in Yangon on 27th Feb 2016, with 3,300 square feet occupying two floors in iconic-looking building which has 220 indoor seats
  • Led project teams through design, construction and launch process.
  • Locally sourced products, meats, and vegetables, as well as restaurant and kitchen accessories such equipment, takeout cups, plates, and bags: Importing goods from Singapore lowered monthly costs by 35%, or USD 78k, and overall one-time costs by USD 220k.
  • Maintained relationships with material vendors to lower costs and diversify capabilities.
  • Updated operational methods and oversaw accounting procedures for improved efficiency.
  • Launch a separate company, Root of Asia Co Ltd., a subsidiary of the Bawga Theiddhi Group of Companies in Myanmar, to explore worldwide franchise opportunities in retail and F&B
  • Developed organizational framework for corporation and its business departments
  • Recruit department heads of Human Resources, Sales & Marketing, Procurement, Finance, and Administration as part of the development of the management team
  • Examined filing processes, applied for new licenses and permits as needed by business, and updated, renewed, or terminated them as needed
  • Inform franchisor of new information on regular basis
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Make sure building's advancement stage matches predicted timeframe by keeping track of it

NTUC Fair Price Warehouse & Distribution Centre
Singapore

Senior Operation Executive
01.2014 - 04.2015

Job overview

  • Resolved issues and recommended actions based on production and compliance reports.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Identified issues with production, workforce and material sourcing and implemented successful solutions.
  • Used market insights to capitalize on key business opportunities for new advantageous partnerships.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.

Scan Built Pte Ltd
Singapore

Senior Logistics Coordinator
09.2012 - 12.2013

Job overview

  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Managed system support functions to set priorities and service levels expectations.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Reduced waste by 13% with staff supervision and using first-in first-out method.
  • Oversaw and motivated team of 20 employees in warehouse to increase efficiency by 7%.

Education

SINGAPORE BUSINESS SCHOOL
Singapore

Master of Business Administration
01.2022 - Current

KAPLAN UNIVERSITY
Singapore

Diploma from Logistics, Materials, and Supply Chain Management
01.2008 - 01.2010

DAGON UNIVERSITY
Myanmar

Bachelor of Arts - BA from Psychology
01.2004 - 01.2007

Skills

    Analytical and Critical Thinking

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Certification

Lean Six Sigma Certification (Green Belt)

Timeline

Lean Six Sigma Certification (Green Belt)

09-2022

Project Manager Certification (IO4PM)

05-2022

SINGAPORE BUSINESS SCHOOL

Master of Business Administration
01.2022 - Current

Interim Area Manager II

AMAZON FULFILLMENT CENTER
07.2021 - 06.2022

Scrum Foundation Professional Certificate (SFPC)

08-2020

Interim Area Manager

AMAZON FULFILLMENT CENTER
09.2019 - 07.2021

Operation Manager Cum Logistics

FRANCOIS MARINE GROUP
01.2018 - 06.2019

Quality Management System Implementation & Audit Leader (QMS) - ISO 9001:2015

06-2017

Startup Operation Manager

COMMONWEALTH CAPITAL GROUP
04.2015 - 04.2017

Senior Operation Executive

NTUC Fair Price Warehouse & Distribution Centre
01.2014 - 04.2015

Senior Logistics Coordinator

Scan Built Pte Ltd
09.2012 - 12.2013

KAPLAN UNIVERSITY

Diploma from Logistics, Materials, and Supply Chain Management
01.2008 - 01.2010

DAGON UNIVERSITY

Bachelor of Arts - BA from Psychology
01.2004 - 01.2007

Projects and Achievements

Implement PICK-TO-SHIP process path Phase(I) in the period of Singapore circuit breaker lockdown period. Reduce from 60 mins to 30 mins of process time.

  • Introduced ship in own container processing and reduced 50% of packing box usages.
  • Operation cost saved estimated $1500 daily and $500k yearly.

Reduced Traditional Non-Sort (Bulky item/Heavy item) process time and improved TPH from 11.6 to 18 within 3 months by changing efficient process area layout, implementing separated throughput and SOPs.

  • Implemented continuous process improvement, increasing TPH from 13.2 to 15, saving an estimated $150k per year in operation costs.
  • Finalized project increased TPH to 21 by implementing the Pick by Pallet process for high demand items and increased the operation cost saving from an estimated $150 to $250k per year.

The Sorting process for the outbound department was optimized and capacity was increased by 130 percent.

  • Overall process performance increased 21.45% for 100 units per hour to 121 units per hour.

Collaboration with the safety team and launching a safety saves champions program for associates across the operation departments in Singapore.

  • Total of 689 safety saves were reported from associates within 3 months.
  • FC Outbound department was awarded for highest safety saves.

Developed integrated dashboard with live data to calculate total pallet count requirement for shipments by shifts and daily.

● Reduced hourly manual calculation to find scheduled vs actual difference truck requirement.

● Added an alarm system to the dashboard which alerts the leadership team by email once it has hit the risk threshold.

● Escalation time taken for requesting extra trucks to the logistic team reduced to 5 minutes from 20 minutes before the dashboard.

Built and maintained close relationships with internal and external stakeholders for fulfillment center Removals process (Reverse Logistics), implemented SOPs, tracking process quality, and process improvement.

  • Liquidation return money increased to 150% in 2021 compared to the year 2019 and 2020. Estimated yearly $1.5M and previously was $800k.

Redesign the outbound process flow system ( Lean Productions) to control by flow process assistance with worldwide flow team to make a new system which is more compatible with Singapore fulfillment center.

  • User-friendly UI with simpler steps to creating the better labor deployment across the department process as require numbers of associates for hourly.
  • Overall shift performance previously was 86% - 92% and effective and efficient new system reduced lost hours from labor movement and increased shift performance to 96% - 112%
  • Created more accurate hourly output based on shift volume and recommended the number of labors to move across departments as needed.
  • Max output was increased 25% per 10 hours per shift.

Total of 33 major and minor process improvement projects were led and contributed to the department.

Overall outbound department TPH improvement from 7.7 to 30.5 within 2.5 years.

Tayzar Khine (Tyler) SoeOperational Management