Jeffrey Tay
Certis Cisco
8
years of professional experience
Results-oriented Support Officer with expertise in operational support, contract billing, and debt collection. Proven ability to enhance business processes and drive efficiency through effective problem-solving and communication. Skilled in multitasking and maintaining composure under pressure, contributing to consistent customer satisfaction and strong teamwork.
Work History
Billing Officer
3 Years 7 Months- Processed and verified daily billing transactions with high accuracy.
- Prepared invoices, statements, and payment records for clients and patients to support billing operations and payment tracking.
- Collaborated with finance and customer service teams to verify billing records and resolve billing issues through coordinated investigations.
- Managed updates to billing databases and ensured compliance with company policies.
- Monitored overdue accounts and followed up on outstanding payments to maintain collection status.
- Assisted monthly financial reporting and reconciliation activities to support month-end close and review workflows.
- Maintained billing records, reports, and documentation to support audits and internal controls.
- Worked with multiple departments to check proper billing information.
- Reduced billing errors, leading to a decrease in customer complaints, by conducting regular audits of billing data.
Registry/ Administrative
5 Years 1 Month- Managed mail distribution for departments and clients, ensuring efficient communication flow.
- Recorded, sorted, and dispatched letters, parcels, and confidential documents, maintaining accuracy and confidentiality.
- Coordinated courier services, ensuring timely delivery of documents to meet departmental deadlines.
- Responded to internal inquiries regarding mail status and document tracking.
- Responded to internal inquiries regarding mail status and document tracking.
- Handled filing, scanning, and archiving of registry and correspondence records.
- Responded to internal inquiries regarding mail status and document tracking.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Education
Diploma - Retail
AI Basic For Productivity - Basic AI for Productivity
Skills
Customer service expertise
Client relations
Workflow management
Issue analysis
Communication facilitation
Documentation practices
Billing error resolution
Billing process optimization
Collaborative teamwork
Service excellence
Client inquiry resolution
Time management
Decision-making
Personal Information
Title: Customer Services
Timeline
Billing Officer
Certis Cisco
03.2023 - CurrentRead More
Registry/ Administrative
Certis Cisco
02.2019 - 03.2024Read More
Workforce Skills Qualifications
Diploma from Retail
Read More
Singapore University of Technology And Design
AI Basic For Productivity from Basic AI for Productivity
Read More