Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taya Tian

Summary

Technical professional with focus on advisory roles, ready to bring extensive experience and impactful solutions to table. Known for driving efficiency and innovation, with strong emphasis on team collaboration and adaptability to changing needs. Skilled in problem-solving and client communication, ensuring reliable and effective results.

Key Value: Sincere, Cooperative, Empathy, Logical, Communication, Networking

Overview

14
14
years of professional experience
3
3
Certification

Work History

Technical Advisor PTA

Microsoft
07.2018 - 08.2025
  • Lead global initiatives to enhance Objectives and Key Results (OKRs) within the vendor team, driving alignment, performance visibility, and continuous improvement in APAC region.
  • Managed vendor relationships to ensure timely delivery of products/services while maintaining cost-effective pricing structures.
  • Assisted in troubleshooting technical issues to improve user experience.
  • Supported implementation of new software systems for enhanced operational efficiency.
  • Collaborated with senior advisors to gather and analyze client feedback for service improvement, resolve conflict communication.
  • Documented technical processes and procedures for team knowledge sharing and training.
  • Engaged with customers to understand their needs and provide tailored technical solutions.

Team Manager

Wicresoft
05.2017 - 07.2018
  • Led team in achieving operational goals through effective resource allocation and workflow management.
  • Mentored junior staff, fostering a collaborative environment and enhancing team productivity.
  • Implemented process improvements that streamlined operations and reduced turnaround times.
  • Analyzed performance metrics to identify areas for improvement and drive strategic decision-making.

Support Engineer

Wicresoft
05.2016 - 12.2017
  • Ensure technical readiness and process compliance across support engagements.
  • Act as a technical escalation point for complex or critical customer issues.
  • Collaborate with Microsoft CSS (Customer Service & Support) teams to align on delivery expectations and quality standards.
  • Drive technical excellence through mentoring, training, and knowledge sharing.

Technical Lead

Wicresoft
12.2016 - 05.2017
  • Ensure technical readiness and process compliance across support engagements.
  • Act as a technical escalation point for complex or critical customer issues.
  • Collaborate with Microsoft CSS (Customer Service & Support) teams to align on delivery expectations and quality standards.
  • Drive technical excellence through mentoring, training, and knowledge sharing.

Software Testing Engineer

Pactera
03.2011 - 05.2016
  • Developed and executed comprehensive test plans to identify software defects.
  • Collaborated with cross-functional teams to ensure quality assurance throughout development lifecycle.
  • Conducted root cause analysis on defects, leading to improved software quality and reliability.
  • Mentored junior testers on best practices in software testing methodologies and tools.

Education

Bachelor of Science - Information Management And Information Systems

Shijiazhuang University of Economics Huaxin College
Shijiazhuang, Hebei, China
06-2011

Skills

  • Windows Platform Technical knowledge, expert on Active Directory
  • Training and mentoring
  • Performance analytics
  • Technical operations management
  • Network administration
  • Customer support

Certification

Microsoft Certified: Azure Fundamentals

National Second Level Psychological Counselor

Project Management Professional: On-going

CET-4

Computer Level 2

Timeline

Technical Advisor PTA

Microsoft
07.2018 - 08.2025

Team Manager

Wicresoft
05.2017 - 07.2018

Technical Lead

Wicresoft
12.2016 - 05.2017

Support Engineer

Wicresoft
05.2016 - 12.2017

Software Testing Engineer

Pactera
03.2011 - 05.2016

Bachelor of Science - Information Management And Information Systems

Shijiazhuang University of Economics Huaxin College

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Taya Tian