TAY ZHI QIAN (JALEN)
Summary
Dynamic professional with a proven track record in project management and team leadership, honed at IMC Group Asia and other esteemed organizations. Excelled in orchestrating large-scale events and enhancing guest relations, demonstrating exceptional adaptability and decision-making skills. Achieved significant improvements in team efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Events and Venue Operation
IMC GROUP ASIA PTE LTD
03.2022 - Current
- Coordinated seamless logistics for events, including travel arrangements, venue setup, catering, audio/visual equipment, and entertainment bookings.
- Managed a diverse range of events, from small-scale workshops to large conferences with over 1, 000 attendees.
- Trained and supervised event staff to complete tasks on time.
- Usher and Security planning.
Operation and Administrative Executive
MINGHUP TRADING PTE LTD
01.2020 - 03.2022
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
In-Room Dining Service Crew
JW MARRIOTT SOUTH BEACH HOTEL
01.2018 - 12.2019
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Assisted with the training of new team members, sharing expertise on service standards and expectations.
- Ensured proper handling and storage of food items by adhering to established guidelines for food safety.
- Provided personalized service to guests, accommodating special requests whenever possible.
Education
Automotive Engineering
ITE COLLEGE WEST
SINGAPORE 12-2015
Skills
- Internal communications
- Team leadership and supervision
- Guest relations
- Continuous improvement
- Project management
- Vendor coordination
- Teamwork
- Adaptability and flexibility
- Decision-making
Timeline
Events and Venue Operation
IMC GROUP ASIA PTE LTD
03.2022 - Current
Operation and Administrative Executive
MINGHUP TRADING PTE LTD
01.2020 - 03.2022
In-Room Dining Service Crew
JW MARRIOTT SOUTH BEACH HOTEL
01.2018 - 12.2019
Automotive Engineering
ITE COLLEGE WEST
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