Tay Yu Ting
Assistant Centre Manager
Jurong East
Summary
A challenging position which allows for optimal growth and long term career advancement.
Professional manager with proven track record in operational efficiency and team leadership. Known for driving improvements in service delivery and operational workflows. Highly collaborative and reliable, adapting to changing needs seamlessly. Skilled in conflict resolution and team motivation.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Centre Manager
NTUC Health Co-operative Ltd
01.2016 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Monitored inventory levels to maintain adequate supplies while minimizing expenses, supporting budgetary objectives.
- Managed client records in compliance with privacy regulations, ensuring confidentiality of sensitive information at all times.
- Developed crisis management plans for potential emergency situations, ensuring preparedness across the team.
- Maintained a clean, organized, and welcoming environment for clients through regular facilities inspections and upkeep tasks.
- Assisted in budget preparation by providing input on resource needs based on operational projections.
- Ensured prompt resolution of escalated issues by liaising with the cluster manager and providing accurate information on the situation.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Implemented marketing strategies to increase brand awareness and attract new clients to the center.
- Conducted market research analyses to identify potential areas of expansion or program offerings that catered to community needs more effectively.
- Coordinated events and programs for the center, boosting community engagement and participation.
- Mentored junior staff members to foster professional growth within the organization''s talent pool.
- Evaluated employee performance against established benchmarks for continuous improvement opportunities.
- Oversaw financial transactions such as billing, invoicing, and payments to ensure accuracy and timeliness.
- Facilitated open communication among team members by conducting regular staff meetings and reviews.
- Streamlined daily operations for increased efficiency by implementing new organizational strategies.
- Spearheaded staff training and development initiatives to ensure high-quality service delivery.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Administrative Assistant
NTUC Health Co-Operative Ltd
05.2014 - 08.2015
- Doing admission for client
- Creation of client profile/ Programme into system
- Filing of document into client personal file
- Creation of name tag for client
- Creation of invoices
- Sending/Despatch invoices
- Payment collection
- Payment follow up
- Issuing receipt to client
- Handling petty cash
- Issuing payment reminder
- Banking of all Cheques
- Assisting in Purchase Order (PO)
- Collate data and do monthly report
- Ensuring all delivery order are signed
- Application of subsidies
- Update of facilities/ Asset records
- Monthly collation of client discharge and feedback form
- Marking/Keying of attendance into system
- Checking/doing of Mean testing
- Reviewing of potential clients for assessment
- Handling on all other admin related matter and plan gathering data of customer satisfaction survey / feedback
- Last drawn: S$1539 per month
- Reason for leaving: Seek for better career advancement opportunities and exposure
- Workshop attended: G-RACE Community Partnership, Basic Module in Geriatric Psychiatry (Understanding & screening for depressive illness in the community), Basic Module in Geriatric Psychiatry (Understanding & screening for Dementia in the community), Intermediate Module (Communicating with Elderly with Dementia)
Education
Level 3 Certificate in Business Administration Level - Business Administration and Private Secretary
BMC Academy
Singapore 01.2008 - 12.2009
GCE 'O' Level Certificate - undefined
01.2005 - 12.2005
GCE 'N' Level Certificate - Chinese, English, Elementary Mathematics, Combined Science, Combined Humanities, Foods and Nutrition
Jurongville Secondary School
01.2002 - 12.2004
Capabilities
Using computer programs such as Microsoft Word, Microsoft Excel, Microsoft Power Point, 8, 6, 8, 8, 6
Additional Information
$1700 (Negotiable), 5 Days, Ms Zhou, Ex-Manager, 81984987, Ms Sharon, Supervisor, 96223560
Nric
S8902558C
Training
- Jurongville Secondary School, Mastereign Enrichment, Information Technology Programme, Microsoft Word Workshop, Microsoft Power Point Workshop, Microsoft Publisher Workshop, Microsoft Front Page Workshop, Basic Adobe Photoshop 7.0 Advanced Workshop
- G-RACE Community Partnership, Basic Module in Geriatric Psychiatry (Understanding & screening for depressive illness in the community), Basic Module in Geriatric Psychiatry (Understanding & screening for Dementia in the community), Intermediate Module (Communicating with Elderly with Dementia)
Personal Information
- Place of Birth: Singapore
- Date of Birth: 01/30/89
- Gender: Female
- Nationality: Singaporean
Timeline
Assistant Centre Manager
NTUC Health Co-operative Ltd
01.2016 - Current
Senior Administrative Assistant
NTUC Health Co-Operative Ltd
05.2014 - 08.2015
Level 3 Certificate in Business Administration Level - Business Administration and Private Secretary
BMC Academy
01.2008 - 12.2009
GCE 'O' Level Certificate - undefined
01.2005 - 12.2005
GCE 'N' Level Certificate - Chinese, English, Elementary Mathematics, Combined Science, Combined Humanities, Foods and Nutrition
Jurongville Secondary School
01.2002 - 12.2004
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